Vignesh Gunasekaran
Chennai
Summary
Technical support specializing in Network and email gateway interface. Ability to work individually as well as part of a team of engineers in an operational environment, dealing with both real-time issues and complex projects. Seeking a place with a dynamic IT department. Talented Technical support looking to give leadership and guidance in the development and operation of innovative educational enrichment programs.
Experienced Senior Technical Support Engineer with a proven track record in system troubleshooting, quality assurance, and incident management. Possess strong knowledge of hardware configurations, software applications, and network systems. Known for analytical problem-solving skills and ability to work under pressure. Previous impact includes improved helpdesk response times, streamlined technical support processes, and enhanced customer satisfaction rates.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Technical Support Engineer
Infrascale
Chennai
07.2022 - Current
- Maintained and monitored data storage systems, including backups and disaster recovery plans.
- Implemented disaster recovery processes for critical business applications hosted on the cloud platform.
- Managed database backups and disaster recovery plans to ensure data preservation.
- Performed regular backups of critical data stored on various systems for disaster recovery purposes.
- Performed data backups and disaster recovery operations as needed.
Applications Manager
Zoho
Chennai
01.2021 - 06.2022
- My roles and responsibilities will be migrating data from one server to another server. Also, DB cleanup and optimization in PGSQL and MSSQL databases.
- Monitor the performance of the Application Server, services like Active Directory, Ping Monitor, LDAP, SNMP, database servers, mail servers, cloud applications, and web servers.
- Analyzing logs.
- Handling high-priority incident tickets and meeting SLA
- Ticketing tool- Zoho desk
- Remote tool- Zoho meeting
Enterprise Technical Support Engineer
Concentrix India Pvt Ltd
Chennai
04.2019 - 12.2020
- Company Overview: Email security cloud
- My roles and responsibilities will be deploying email gateway infrastructure for global Enterprise clients
- Configuring IP's on the client's interface
- Monitoring and troubleshooting on email gateway
- Observing the client's network in order for successful mail delivery
- Providing information to the clients to safeguard their LAN environment from email threats as well as from malware
- Providing solutions as well as assistance on Symantec email gateway interface
- Analysing of logs
- Handling high-priority incident tickets and meeting SLA
- Ticketing tool- Sales Force, OKTA
- Remote tool- WebEx
- Email security cloud
Technical Support Engineer
CSS CORP India Pvt Ltd
Chennai
02.2018 - 03.2019
- My roles and responsibilities will be providing technical support to global clients on the network interface
- Handling high-priority incident tickets and meeting SLA
- Network support engineer - CSS Corp, Chennai, Tamil Nadu
- Check the router configuration and connectivity by executing ipconfig and Ping commands
- Also, will change the Wi-Fi channel range to increase the bandwidth for Wi-Fi connections
Education
Higher Secondary School -
TI Matriculation Higher Secondary School
Chennai06.2017
Higher Secondary School -
TI Matriculation Higher Secondary School
Chennai03.2013
SSLC Education -
Shri Krishnaswamy Matriculation School
Chennai03.2011
Bachelor of Engineering - Electronics and Communication Engineering
Sree Sastha Institute of Engineering Technology
ChembarambakkamSkills
- Backup and disaster recovery
- Basic Networking
- Technology Related to Antispam
- Networking (DNS and DHCP)
- SQL queries
- Server backup upgrade and restore in windows using SQL
- Linux
- Product Specialist - ManageEngine
- cloud backup
Disclaimer
I, Vignesh G, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Personal Information
- Father's Name: Gunasekaran
- Date of Birth: 04/07/1995
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Wife Name: Nivethitha
Certification
- Backup and Disaster Recovery Administrator
Timeline
Senior Technical Support Engineer
Infrascale
07.2022 - Current
Applications Manager
Zoho
01.2021 - 06.2022
Enterprise Technical Support Engineer
Concentrix India Pvt Ltd
04.2019 - 12.2020
Technical Support Engineer
CSS CORP India Pvt Ltd
02.2018 - 03.2019
Higher Secondary School -
TI Matriculation Higher Secondary School
Higher Secondary School -
TI Matriculation Higher Secondary School
SSLC Education -
Shri Krishnaswamy Matriculation School
Bachelor of Engineering - Electronics and Communication Engineering
Sree Sastha Institute of Engineering Technology
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