Summary
Overview
Work History
Education
Skills
Applications Used
Passport
Personal Information
Languages
Disclaimer
Languages
Timeline
Generic

Vignesh J

Chennai

Summary

Seeking challenging assignments in IT Service Management, including IT operations. Successful at process defining in line with customer requirements and deliverables with an organisation of high repute. A dynamic, high performing leader and manager with 8 years of experience in IT service Management including IT operations and a passion for customer services. Dedicated and focused Project Management Specialist with over 11 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.

Overview

12
12
years of professional experience

Work History

Project Manager

LTIMINDTREE
Chennai
07.2022 - Current
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
  • Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
  • Drafted reports summarizing progress made on projects for review by executive leadership team.
  • Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
  • Implemented effective communication protocols between internal teams working on different aspects of a given project.

Senior Analyst & SME

Hexaware Technologies Pvt ltd
03.2018 - 02.2021
  • Responsible for the agents to provide the correct resolution
  • Handling the agents breaks and login time and auditing calls and providing feedback
  • Need to create New Hire and Leaver process in access management team
  • Creating new profiles in XIGO for the new mobile process
  • Supporting all major applications like JDE, COS, JIRA, and etc
  • Help the team by sending SEV update to the entire region with the time interval
  • Joining the team bridge when there was MIM or Change management initiated.

SME and AM Team

HCL Technologies
03.2017 - 02.2018
  • Responsible for the agents to provide the correct resolution
  • Handling the agents breaks and login time and auditing calls and providing feedback
  • Responsible to create a new users profile ( AD, Lotus Notes, & Exchange and O365 Accounts)
  • Need to make the changes in Active Directory and Exchange account if any issue occurs
  • Providing all kind of server access to the users by using Active Directory
  • Responsible to remove the users profile ( AD, Lotus Notes, & Exchange and O365 Accounts)
  • Responsible to transfer the users from one entity to different entity
  • Create and remove users from Remedy and I-Series applications
  • Create and edit changes in JIRA application
  • Google Authentication and SMS pass code application modification
  • Responsible to provide support for the user’s over the phone
  • Responsible to use the remote session to Install or Reinstall applications to the user’s machine
  • Responsible to create an account in Office365
  • Managing MDM tool for the new and existing users.

Customer Service Executive

CSS CORP PVT LTD
Chennai
03.2014 - 02.2017
  • Joined as a customer service executive for supporting a product called “Roku”
  • After a year due to my performance appointed as subject matter expert(SME)
  • Referred for the Internal Job movement and promoted as an Escalation Lead
  • Handling multiple team of 15 members and monitored AHT, call quality, weekly report
  • Monthly performance audit and feedback to the team members.

03.2012 - 02.2014
  • Responsible for working for the Technical support for USA customers
  • Need to take remote session of the user’s machine have to check antivirus and basic protection applications
  • Have to explain the protection of the computer’s and up sale the current package
  • Technical support for the user’s who is already having membership with our product.

Technical Lead

Cognizant Technologies Pvt ltd
09.2021
  • Goal management – Working towards to the agent’s future goals and skill up process
  • Delegating: Providing the right amount of work towards the team members accordingly
  • Problem Solving when there is a Major or critical incident arises on the production
  • Time Management – Managing the analyst login, logout, Attendance, & production effectively.
  • Workload Management:Managing workload accordingly where all our team members feel comfortable to work with the team and complete the production effectively.
  • Team Building: Key factor in the lead role to make the team environment well.

Education

Bachelor of Information System Management -

Madras University
01.2010

Higher Secondary school 12th -

SBIOA Matriculation Higher sec school
01.2007

10th -

Government Higher Sec school
01.2005

Skills

  • Windows NT
  • 98
  • 2000
  • XP
  • Win 10
  • MS Office
  • Business Continuity and Disaster Recovery
  • Internal Audit
  • Resource Allocation
  • Project development
  • Project Planning
  • Technical Support
  • Productivity Improvement
  • Project Management
  • Staff Management
  • Client Relations
  • Coaching and Mentoring
  • Cross-Functional Collaboration
  • Performance Improvements

Applications Used

BMC Remedy, Landesk (Ivanti), SNOW Service Now, Qlikview, ActiveDirectory, GSX, MobileIron, SharePoint, OneDrive, JIRA, CMS(Avaya)

Passport

P 8230244, 03/20/27

Personal Information

Date of Birth: 11/09/89

Languages

  • English
  • Tamil

Disclaimer

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Languages

Tamil
First Language
English
Upper Intermediate (B2)
B2

Timeline

Project Manager

LTIMINDTREE
07.2022 - Current

Technical Lead

Cognizant Technologies Pvt ltd
09.2021

Senior Analyst & SME

Hexaware Technologies Pvt ltd
03.2018 - 02.2021

SME and AM Team

HCL Technologies
03.2017 - 02.2018

Customer Service Executive

CSS CORP PVT LTD
03.2014 - 02.2017

03.2012 - 02.2014

Bachelor of Information System Management -

Madras University

Higher Secondary school 12th -

SBIOA Matriculation Higher sec school

10th -

Government Higher Sec school

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Vignesh J