Vignesh K

PROJECT: KLA

CLIENT: Israel, UK, Germany, Taiwan, korea, US

1. System Configuration and Software Installation: Perform software installations, updates, and configurations to ensure systems meet user requirements and company standards.

2. Virtualization and Cloud Resource Management: Administer VMware and Citrix environments for seamless virtual access and resource optimization across teams.

3. Service-Level Agreement (SLA) Compliance: Efficiently troubleshoot and resolve international client queries via call, chat, and remote access, ensuring all tickets are closed within SLA timelines.

4. Data Analysis and Reporting: Create Power BI dashboards to visualize key performance metrics, track ticket resolutions, and support data-driven decision-making.

5. Endpoint and Network Management: Allocate IP addresses, configure VPNs, and manage SCCM for deployment, patching, and maintaining secure, efficient IT environments.

CLIENT -US

* I have relevant experience in SAP and Power BI.

* Manage and work on tickets based on their priority.

* I have experience in monitoring live systems installed in client environments.

* I do having a customer support with related of product support.

* Responded to customer emails, calls, and live chats regarding technical malfunctions and issues for remote

resolution.

PROJECT: TELSTRA

CLIENT: Australia

* Troubleshooted problems and diagnosed system faults.

* Possess knowledge of relevant tools and applicable software programs.

* I deal with the customer issues and tracking and resolve the issue.

* Investigated reports of system errors to attempt problem reproduction and fault tracing.

* Utilized support tickets to track and expedite incident resolution.