Salome A

Acted as a single point of contact, resolving daily inquiries and roadblocks from external teams, customers, and stakeholders. Provided clear solutions and ensured everyone was on the same page.

Data-Driven Improvement:

• Spearheaded reporting and WBRs (Weekly Business Reviews) on item enrichment and UAT (User Acceptance Testing) projects. Utilized data analysis to identify areas in need of enhancement and executed action plans resulting in a 42% boost in product data precision while supervising a team of 4

Process Optimization:

• Championed process improvement by developing and revising SOPs (Standard Operating Procedures) and style guides for content creation. Achieved a 35% reduction in errors, leading to process streamlining and increased efficiency.

Quality Assurance:

• Owned quality control through regular quality audits, ensuring marketplace items consistently met all standards. Contributed to an impressive 99.5% average audit metric week over week, demonstrating exceptional dedication to quality.

Data Accuracy & Content Champion:

• Maintained the integrity of Lowe's website by meticulously ensuring product information was accurate, up-to-date, and free of misleading details. This involved regular content and image updates, as well as data quality checks.
• Collaborated with vendors and buyers to guarantee the quality of marketing and digital content for their products.
• Acted as a subject matter expert for special sales orders, streamlining the workflow through automation.

Implemented process improvement initiatives and delivered measurable results

• Championed process improvement by actively participating in research and SOP creation for new processes.
• Served as the first point of contact for the Workfront tool, training the team on its efficient use.
• Provided ongoing support to my team by raising concerns during client calls, performing root cause analysis for escalations, and conducting quality checks on daily processes.

Ecommerce Product Data & Vendor Specialist:

• Ensured accurate and up-to-date product information on Amazon by collaborating with manufacturers, vendors, and the New Item Setup (NIS) self-service tool. This involved identifying and rectifying supply chain data errors within 18 hours of contact, preventing customer misunderstandings.
• Managed high-volume categories like Dropship and Distributors with meticulous precision, achieving 100% efficiency and accuracy. This included resolving vendor issues both onsite and remotely, earning consistent praise from vendor managers.
• Acted as a bridge between vendors and clients by participating in client calls to identify and address product setup challenges.

Managed end-to-end procurement process including vendor selection, negotiation and contract management. Generated cost savings of 15% through strategic sourcing and supplier relationship management.

• Streamlined Maersk's procurement process by efficiently creating daily purchase orders for various vendors. This involved meticulous invoice analysis to identify errors and prevent duplicate payments, ensuring cost-effectiveness.
• Maintained accurate financial records by handling daily Goods Receipt (GR) postings and managing workflows to optimize efficiency.