Vignesh Kumar
CSR
Coimbatore
Summary
Good listener very good customer assistant
Overview
6
6
years of professional experience
9
9
Certifications
2
2
Languages
Work History
Head Cashier
Vigneshkumar
FunRepublic Mall
09.2023 - 04.2024
- Contributed to store promotions by informing customers of available discounts or special offers at checkout.
- Maintained stock to meet expected customer demand.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Managed staffing levels to provide optimal support for cash register operations.
- Handled cash with high accuracy and took care to check bills for fraud.
- Identified and resolved discrepancies and errors in customer accounts.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Led cashiers and associates in providing thoughtful customer service.
Team Leader
Vigneshkumar
Prozone Mall
02.2023 - 08.2023
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
Customer Service Representative
Vigneshkumar K
Brookefields
12.2017 - 04.2021
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Tracked customer service cases and updated service software with customer information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Updated account information to maintain customer records.
Education
Hotel Management - Amrita Vishwa Vidyapeetham
Rvs
Sulur Coimbatore Tamilnadu 07.2016
Skills
Loss Prevention
Equipment Troubleshooting
Refunds and exchanges
Price Verification
Sales Promotion
Sales expertise
Returns processing
Punctuality
Team Leadership
Customer Service
Online Order Picking
Customer Assistance
Problem-Solving
Issue Resolution
Certification
Best enrollment of the month
Timeline
Head Cashier
Vigneshkumar
09.2023 - 04.2024
Team Leader
Vigneshkumar
02.2023 - 08.2023
Lifestyle Heroes
01-2021
Certificate of appreciation
03-2020
Best enrollment of the month
01-2020
Value certificate
12-2019
Best cashier of the month
11-2019
Best enrollment of the month
09-2019
Best enrollment of the month
07-2019
Value certificate
06-2019
Best CSR3 of the
11-2018
Customer Service Representative
Vigneshkumar K
12.2017 - 04.2021
Hotel Management - Amrita Vishwa Vidyapeetham
Rvs