Vignesh Kumar
CSR
Coimbatore
Summary
Good listener very good customer assistant
Overview
6
6
years of professional experience
9
9
Certifications
2
2
Languages
Work History
Head Cashier
Vigneshkumar
FunRepublic Mall
09.2023 - 04.2024
- Contributed to store promotions by informing customers of available discounts or special offers at checkout.
- Maintained stock to meet expected customer demand.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Managed staffing levels to provide optimal support for cash register operations.
- Handled cash with high accuracy and took care to check bills for fraud.
- Identified and resolved discrepancies and errors in customer accounts.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Led cashiers and associates in providing thoughtful customer service.
Team Leader
Vigneshkumar
Prozone Mall
02.2023 - 08.2023
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
Customer Service Representative
Vigneshkumar K
Brookefields
12.2017 - 04.2021
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Tracked customer service cases and updated service software with customer information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Updated account information to maintain customer records.
Education
Hotel Management - Amrita Vishwa Vidyapeetham
Rvs
Sulur Coimbatore Tamilnadu 07.2016
Skills
Loss Prevention
undefinedCertification
Best enrollment of the month
Timeline
Head Cashier
Vigneshkumar
09.2023 - 04.2024
Team Leader
Vigneshkumar
02.2023 - 08.2023
Lifestyle Heroes
01-2021
Certificate of appreciation
03-2020
Best enrollment of the month
01-2020
Value certificate
12-2019
Best cashier of the month
11-2019
Best enrollment of the month
09-2019
Best enrollment of the month
07-2019
Value certificate
06-2019
Best CSR3 of the
11-2018
Customer Service Representative
Vigneshkumar K
12.2017 - 04.2021
Hotel Management - Amrita Vishwa Vidyapeetham
Rvs