Vignesh M

2023-2024 "Marketing - Catalogue - Tech"

Catalogue Account Handling for Flipkart and Amazon: Account Management: Managed and optimized product listings on Flipkart and Amazon, ensuring compliance with platform guidelines and maximizing visibility. Technology Product Catalogue Development: Led the creation of comprehensive product catalogues for technology solutions, ensuring detailed specifications and competitive advantages are highlighted. Cross-Functional Collaboration: Worked closely with engineering, sales, and warehouse teams to gather accurate product information and ensure seamless integration of logistics in marketing materials. Inventory Coordination: Collaborated with warehouse teams to ensure accurate stock levels are reflected in the catalogue, preventing discrepancies and improving customer satisfaction. Launch Strategy Development: Developed comprehensive go-to-market strategies for new product launches, aligning with business objectives and market needs. SEO Optimizatio: Implemented SEO best practices to optimize product listings, improving search rankings and increasing organic traffic on both Flipkart and Amazon.

2022-2023 "Vendor Support Team Lead"

Leadership Experience: Led a team of 85 professionals at vendor, driving performance and ensuring alignment with organizational goals. Vendor Relationship Management: Cultivated strong relationships with vendors, facilitating effective communication and collaboration to resolve issues and improve service delivery. Team Training and Development: Developed and implemented training programs for team members, enhancing their skills in vendor management and customer service. Performance Monitoring: Monitored project progress and performance metrics, providing regular updates to stakeholders and recommending adjustments as needed. Process Improvement: Identified opportunities for process enhancements, resulting in improved efficiency and reduced response times for vendor support inquiries.

2021-2022 "Senior Lead Ticketing"

Leadership Experience: Led a team of 45 professionals, fostering a collaborative environment to achieve departmental goals and improve overall performance. Strategic Planning:Developed and implemented strategic plans that aligned with company objectives, resulting in improved efficiency of team performance. Problem Solving: Identified potential issues early on and implemented proactive solutions, minimizing disruptions and maintaining project timelines.

2020-2021 "Subject Matter Expert (SME)"

Expertise In Product: Demonstrated in-depth knowledge and expertise in product knowledge, serving as the primary resource for related queries. Training and Development: Designed and delivered training programs for teams to enhance understanding and application of CRM and ticketing tool. Process Improvement: Identified and implemented process improvements that increased operational efficiency by number of tickets working.

Email Support and Customer Assistance

● Customer Engagement: Provided exceptional support to customers via email, ensuring a positive experience and prompt resolution of inquiries. ● Issue Resolution: Identified and addressed customer issues quickly and efficiently, resulting in a high rate of first-contact resolution. ● Time Management: Prioritized tasks effectively to meet deadlines and maintain service level agreements (SLAs) for response times.

● Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases.

Gateway Merchant Capital is a financial services company that typically focuses on providing funding solutions for businesses, particularly in the realm of merchant cash advances and business loans. They often work with small to medium-sized enterprises (SMEs) looking for quick access to capital.

Lead Generation: Identify potential customers through various methods such as networking, referrals, social media, and advertising. Initial Contact: Reach out to qualified leads via phone, email, or in-person meetings. Closing the Sale: Propose the final offer and ask for the sale. Use closing techniques that align with the customer’s buying signals. Post-Sale Support: Provide ongoing support to the customer to enhance their experience.