Vignesh M
Perambur
Summary
Detail-oriented and proactive Order Management Specialist with over 4 years of experience in end-to-end order processing, client coordination, and supply chain support. Proven ability to manage high-volume transactions with accuracy and efficiency, ensuring timely order fulfillment, and customer satisfaction. Skilled in using ERP systems (such as SAP), resolving order discrepancies, and collaborating with cross-functional teams to streamline operations. Strong problem-solving skills, excellent communication, and a consistent track record of exceeding performance KPIs.
Overview
6
6
years of professional experience
Work History
Lead Analyst
Concentrix Technologies India Pvt Ltd
Chennai
02.2024 - Current
- Created contract and account details within CRM application to ensure accurate records.
- Managed customer database in CRM application, enhancing data integrity and accessibility.
- Generated sales orders based on requests from Purchase department to facilitate procurement.
- Validated purchase orders while checking stock availability to prevent delays.
- Secured purchase requisitions by raising purchase orders promptly.
- Produced outbound delivery notes and managed inventory to streamline operations.
- Conducted regular follow-ups with sales, project managers, and quality departments for smooth delivery.
- Analyzed daily reports to improve operational efficiency and resolve customer issue tickets.
- Monitored regulatory changes that could impact the organization's operations.
- Assessed vendor solutions against requirements established by the organization's needs.
- Provided guidance and mentorship to junior analysts in order to build a high-performing team.
Senior Logistic Associate
Infosys
Chennai
05.2021 - 01.2024
- Processing all incoming purchase orders in a timely and accurate manner and to create shipping documents for out bond deliveries.
- Monitor progress of an order in SAP throughout the shipment to invoice process. Coordinate with sales and customers when purchase order revisions are required.
- Managed and track all client interactions using the SAP, internal tools, and clear version of updated excel file. Expedite rush orders by acting as a liaison in problem solving, research and problem/dispute resolution.
- Utilizing SAP to generate orders to invoices and process payments for customer orders, ensuring accurate billing and timely collection of payments.
- Reviewed and analyzing root cause of errors in orders to maintain accuracy and minimize errors and incorrect shipments. Handled customer credit applications and partnered with credit manager for approval and account setup.
- Generated invoices manually if rush orders are online and monitored shipping labels to properly bill to achieve prompt order fulfillments. Handling more than 30 different customers across North European countries.
- Sent emails to communicate order status and informed customers of backorders or shipping delays.
- Creating daily reports of monitoring inventory levels to analyze backorders, open orders, and their availabilities. Interfaced with sales, operations, and functional groups to facilitate order flow and meet processing metrics.
- Create credit notes and debit notes in accordance with the approval.
Senior Process Associate
Wipro Ltd.
Chennai
11.2019 - 03.2021
- Created contracts, terminations, and renewals using SAP, including credit rebill tasks.
- Managed over 70 customer accounts across European countries, enhancing service delivery.
- Led professional development initiatives to improve team performance.
- Utilized advanced Excel functions for read/write database integration in project development.
- Identified and resolved system errors for various customers to ensure operational efficiency.
- Generated reports on employee productivity, quality metrics, and project information from databases.
- Oversaw order backlog management to maintain forecast accuracy for business unit.
- Maintained effective relationships with customers and colleagues to understand business requirements.
Education
B.COM
Ramakrishna Mission Vivekananda College (Autonomous)
Chennai01.2017
Skills
- Customer relations management
- Order processing and fulfillment
- SAP GUI expertise
- Operations oversight
- Organizational proficiency
- Data entry accuracy
Accomplishments
- Received "Star Performer Award" for consistently exceeding quarterly targets by 20%
- Appreciated by senior leadership for exemplary project execution and timely delivery of high-impact initiatives.
Disclaimer
I hereby declare that all the information furnished above is true to the best of my knowledge. I assure you that I would captivate organization by my performance.
Timeline
Lead Analyst
Concentrix Technologies India Pvt Ltd
02.2024 - Current
Senior Logistic Associate
Infosys
05.2021 - 01.2024
Senior Process Associate
Wipro Ltd.
11.2019 - 03.2021
B.COM
Ramakrishna Mission Vivekananda College (Autonomous)
Similar Profiles
Aashish MayankarAashish Mayankar
Technical Support Representative at Concentrix Technologies India Pvt. Lt.Technical Support Representative at Concentrix Technologies India Pvt. Lt.
Elanseran ElangoElanseran Elango
Supervisor – Operations and Training at Concentrix Technologies, India Pvt LtdSupervisor – Operations and Training at Concentrix Technologies, India Pvt Ltd
Vijay Kumar TNVijay Kumar TN
Associate Director - HR at ThoughtFocus Technologies India Pvt LtdAssociate Director - HR at ThoughtFocus Technologies India Pvt Ltd
Aravind Disilva AAravind Disilva A
Assistant Manager at Citibank services India Private LimitedAssistant Manager at Citibank services India Private Limited
MADHAN MMADHAN M
Account Operational Lead at Hewlett Packard EnterpriseAccount Operational Lead at Hewlett Packard Enterprise