Vignesh N
Chennai
Summary
Astute project manager with around 5 years of experience in ensuring satisfaction of clients/customers throughout their journey. Skilled in understanding, analyzing, and diagnosing clients' requirements/issues and providing timely solutions. Acted as a trusted advisor, providing proactive support, and offering guidance to maximize the value clients get from the company's products or services. Fueled by a dedication to client success and a commitment to providing outstanding service, I am poised to bring my expertise in account management to contribute seamlessly and elevate the overall client experience
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Digital Project Manager
Hogarth Worldwide
7 2022 - Current
- Brands Handled - Sage, Coke, Now Tv, Castrol
- Functioned as Single Point of Contact (SPOC) for multiple clients, defining success plan with deliverables, and ensuring clear communication across all activities
- Built, harnessed, and developed business relationships by developing highly strategic account plan
- Developed selling opportunities within partner organizations, penetrating new divisions and organizations within the region
- Developed new business with existing clients and/or identified areas of improvement.
- Fostered effective collaboration among diverse teams, including development, design, and marketing, resulting in 20% reduction in project delivery time.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Monitored live stage cycle using lead management tools (JIRA)
- Managed multiple accounts with value of around USD 500K portfolio
- Develop negotiation strategies, benchmarking and secure profitable deals
- Provided clients with seamless onboarding and assisted with setup process.
- Maintaining a consistent response and communication and ensuring customer’s expectations are well managed.
- Generated reports and analytics to track key performance metrics and provide insights for decision-making
Sr Client Servicing Executive
Rage Communications
08.2021 - 07.2022
- Brands Handled - Citi Bank
- Conducted scrum meetings to supervise and ensure smooth work flow with internal team
- Spearheaded client meetings to determine project needs and derived correct course of action to enhance success
- Identifying opportunities to introduce additional products or services to existing customers.
- Increased revenue by 10% encouraging customers to upgrade or expand their current offerings.
- Handled budgets around 1K USD.
- Provided weekly updates on digital marketing campaigns to clients, discussing strategic initiatives and methods for improvement.
- Building relationship not only externally but with internal teams,such as sales, marketing, operations and finance is a crucial part of my day as teamwork further enhance team synergy, when implementing new strategies that improved overall performance
Account Manager
Deepsense Digital Solutions
07.2019 - 08.2021
- Brands Handled - Classmate, Paperkraft, Cavin's, Cipla, Nippon Paints, MNM, Health Horizons, & etc
- Developed and implemented successful digital campaigns to increase engagement by 27% and sales by 46%
- Masterminded highly successful and award-winning campaigns across various platforms
- Handled budgets around Rs 700K
- Secured high-value clients/projects through effective strategies and promoting compelling business opportunities
- Conducted market research, analyzed data, and curated strategies based on data
- Spearheaded client meetings to determine project needs and derived correct course of action to enhance success
- Worked with IT, UX and design teams to develop a simple yet effective & seamless web experience
- Proactively engaged with clients by phone, email and in-person, which helped establish long-term, lucrative relationships
- Coached business/sales associates for healthier engagement in customer service
- Secured two conglomerate (Cavin's and Prolyte) pitches, successfully acquiring accounts for the organization.
- Lead and managed talents through coordinating and facilitating training and identifying areas of improvement
- Determining and developing appropriate sources of supply and maintaining contact with suppliers and staying current with trends,technologies, products and services.
- Products uploads on ecommerce platforms, various online marketplace
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Content Writer
Deepsense Digital Solutions
02.2019 - 07.2019
- Developed and implemented successful digital campaigns to increase engagement and sales
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with an exciting, captivating and authentic approach
- Listed the keywords in top 10 Google ranking
- Produced original, creative content for promotional advertisements and marketing materials
- Customized brand message to reach and capture target audience
Education
Bachelor of Engineering - Electrical Engineering
Sri Venkateshwara College of Engineering
Chennai 06.2014 -
Higher Secondary -
T.V.S. MATRICULATION HIGHER SECONDARY SCHOOL
MadurAI 06.2012 -
Skills
Customer Success Management
Additional Information
- Won Client Servicing Manager for the year 2021
- Won R&R for the Project management in the year 2023
- Won Divers of Digital award for Best campaign through Social Messenger for Cavin's Milkskhake.
- Won FOXGLOVE Award 2020-2021 for Best Brand Integration Campaign for Classmate - #28DaysOfScience.
- Won Maddys Award 2020 - 2021 for Best Use of Digital for Classmate - #28DaysOfScience.
- Won Maddys Award 2020 - 2021 for Best Use of Digital for Paperkraft - #ExpressWithPaperkraft.
- Won Maddys Award 2020 - 2021 for Best Use of Digital for Nippon Paints Color Vision.
Timeline
Sr Client Servicing Executive
Rage Communications
08.2021 - 07.2022
Account Manager
Deepsense Digital Solutions
07.2019 - 08.2021
Content Writer
Deepsense Digital Solutions
02.2019 - 07.2019
Bachelor of Engineering - Electrical Engineering
Sri Venkateshwara College of Engineering
06.2014 -
Higher Secondary -
T.V.S. MATRICULATION HIGHER SECONDARY SCHOOL
06.2012 -
Digital Project Manager
Hogarth Worldwide
7 2022 - Current