Vignesh Narayanan

• Delivered L1-L2 support for Cerner healthcare applications.
• 
  Engaged with clients during high-priority incidents, facilitating bridge calls and performing server-level actions (HPE iLO, SSH, restarts) to expedite resolution.
  •Coordinated during critical incidents including node outages and PAF
  failures.
  
  • Conducted RCA and incident management using BMC Remedy.
  • Diagnosed JVM-related issues using IBM WebSphere.
  Supervised infrastructure monitoring via Overwatch and VMware vSphere to ensure system reliability.
  
  Created shell scripts for disk usage monitoring and alerting to mitigatestorage issues.

Maintained RHEL servers through installation, configuration, and patching to ensure system reliability.
•Configured LVM storage, RAID, and DNS setups to optimize data management and accessibility.
• Leveraged Prometheus and Grafana for system monitoring.
• Performed firmware updates using HPE iLO.
• Liaised with vendors to address hardware-related issues.
Contributed to incident, change, and problem management processes to enhance operational stability

While pursuing College Degree, I wanted to try out coding, but failed to do the code, but able to understand the logics of the syntax that has been used in programs like C++ and Java.

Using unity and c# developed a 2D game within the given time of 3 months.

• Lot of Labworks, related to Math work completed and got certificated as well.
• Worked as AI Caller as well right after I completed my degree and waiting for my call letter.