Vignesh Narasimhan
Chennai
Summary
Dynamic and target driven Account Executive offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
6
6
years of professional experience
Work History
Lead Account Executive
SurveySparrow
07.2024 - Current
- Delivered exceptional customer service, fostering long-lasting partnerships with clients and stakeholders.
- Assisted in training new hires, sharing best practices for successful account management and sales techniques.
- Identified new opportunities by conducting market research and staying current on industry trends.
- Streamlined internal processes for improved efficiency in managing multiple accounts simultaneously.
Sr. Account Executive
SurveySparrow
06.2023 - 07.2024
- Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
- Increased account retention by building strong relationships with clients and addressing their needs promptly.
- Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.
- Coordinated with finance teams on invoicing matters, ensuring timely payments from clients and resolving any discrepancies swiftly.
- Analyzed competitor activities and adjusted sales tactics accordingly to maintain a competitive edge in the market.
- Collaborated closely with product development teams, providing valuable feedback and insights from clients to inform future product enhancements.
Account Executive
SurveySparrow
02.2022 - 06.2023
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Responsible for upselling and cross selling to existing customers.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Retention sales executive
Red energy
10.2020 - 11.2021
- Established excellent sales ability and strong interpersonal skills with a confident and persuasive approach.
- Delivered scripted sales talks to customers reached via manual and automatic dialling systems.
- Analysing customer behaviour and handling objections of clients.
- Developing aggressive retention strategies to achieve sales targets.
- Negotiating with former customers to sign up or renew contracts and retain business.
- Skilled at client management software.
- Cold calling customers and outreach to build a sales pipeline.
Customer solutions executive
04.2020 - 10.2020
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Followed up with customers about resolved issues and completed necessary actions to maintain high standards of customer service.
- Entered customer interaction details in Gentrack to track requests, document problems and record solutions offered.
- Assisted customers by active listening, finding solutions to problems and making recommendations based on extensive product knowledge.
Field sales executive
05.2019 - 04.2020
- Travelled throughout assigned territory to leverage leads and visit prospective customers.
- Maintained accurate and thorough records of leads and customer account information.
- Collaborated with sales managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Liaised with customers and management to better understand customer needs and recommend appropriate solutions.
- Trained new employees on sales tactics, objection handling and organising strategies.
Field event coordinator
Event power solutions
10.2018 - 03.2019
- Planned, managed and coordinated activities for sport, musical and other commercial events.
- Supervised electrical installation activities carried out on site.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Master of Professional Engineering - Engineering management
Deakin University
Geelong, VIC06.2018
Bachelor of Engineering - Mechanical engineering
Meenakshi Sundararajan Engineering College
Chennai 05.2016
Skills
- Account management
- Business development
- Building trust and rapport
- Expert communicator
- B to B sales
- Strategic analysis skills
- Hubspot proficiency
- Cross-Selling
- Salesforce proficiency
- Post sales support
- Relationship management
- Customer Service Management
Accomplishments
● Multiple Living energy awards for customer satisfaction.
● Rookie award for highest sales and achieving KPIs.
● Won the third prize for innovation during master's project in Australian E-challenge AWI (Australian wool innovation).
Timeline
Lead Account Executive
SurveySparrow
07.2024 - Current
Sr. Account Executive
SurveySparrow
06.2023 - 07.2024
Account Executive
SurveySparrow
02.2022 - 06.2023
Retention sales executive
Red energy
10.2020 - 11.2021
Customer solutions executive
04.2020 - 10.2020
Field sales executive
05.2019 - 04.2020
Field event coordinator
Event power solutions
10.2018 - 03.2019
Master of Professional Engineering - Engineering management
Deakin University
Bachelor of Engineering - Mechanical engineering
Meenakshi Sundararajan Engineering College
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