VIGNESH P
Bengaluru,KA
Summary
Highly motivated and results-oriented ServiceNow Certified System Administrator (CSA) with 2 years of hands-on experience in the administration, configuration, and maintenance of the ServiceNow platform. Proven ability to support key IT Service Management (ITSM) processes, manage user access, and enhance system performance. Seeking to leverage technical expertise and strong understanding of ITIL principles to optimize the ServiceNow environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Product Specialist - Technical
Cognizant Technology Solutions, CTS
08.2019 - Current
- Configuration & Customization: Configured and customized core ITSM modules including Incident, Problem, Change, Service Catalog, and Knowledge Management.
- Workflow Development: Developed and modified Workflows and Flows (using Flow Designer) for new Service Catalog items and process enhancements, reducing manual processing time by [Specific Percentage, e.g., 20%].
- User Management: Administered user, group, and role management, including creating and maintaining Access Control Lists (ACLs) to enforce security policies.
- Data Management: Managed Configuration Management Database (CMDB) data, utilizing Import Sets and Transform Maps to ensure data integrity and accuracy.
- Scripting & Troubleshooting: Wrote and maintained basic client-side and server-side scripts (e.g., Client Scripts, Business Rules, UI Policies) to enhance platform functionality and resolved an average of [Number] complex platform issues per month.
- Support & Documentation: Provided Tier 2/3 platform support, resolved critical incidents, and maintained detailed technical documentation for configurations and standard operating procedures.
- Upgrades: Assisted with preparatory activities for platform upgrades and patches, including testing key functionality to minimize business disruption.
Software Developer
Agathya Solutions Pvt Ltd
10.2015 - 08.2019
- Improved software efficiency by troubleshooting and resolving coding issues.
- Saved time and resources by identifying and fixing bugs before product deployment.
- Developed software for desktop and mobile operating systems.
- .Streamlined workflows by creating reusable code libraries for common functions and features across multiple projects.
Education
B.Tech - EEE -
Manakula Vinayagar Institute of Technology
Puducherry05-2014
Higher Secondary -
Vivekanandha Higher Secondary School
Puducherry05-2010
SSLC -
Blue Star English High School
Puducherry, India04-2008
Skills
ServiceNow Modules: ITSM (Incident, Problem, Change, Service Catalog, Knowledge), CMDB, User Administration, Performance Analytics (Basic), Service Portal (Basic)
Scripting & Development: JavaScript, HTML, CSS, GlideRecord, GlideForm, Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes
Integrations: REST/SOAP Web Services (Basic understanding and support)
Database/Other: SQL (Basic), LDAP/Active Directory Integration, Troubleshooting, System Monitoring
Soft Skills: Problem-Solving, Communication, Documentation, Time Management, Cross-functional Collaboration
Certification
- Certified System Administrator, ServiceNow
Timeline
Product Specialist - Technical
Cognizant Technology Solutions, CTS
08.2019 - Current
Software Developer
Agathya Solutions Pvt Ltd
10.2015 - 08.2019
B.Tech - EEE -
Manakula Vinayagar Institute of Technology
Higher Secondary -
Vivekanandha Higher Secondary School
SSLC -
Blue Star English High School