Vignesh R
Customer Support Agent
Chennai,TN
Summary
Energetic and experience customer support professional with positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction by specializing in quality, speed, process optimization and results-oriented.
Overview
3
3
years of post-secondary education
3
3
years of professional experience
Work History
Customer Support Executive
Sutherland Global Services
Chennai, Tamil nadu
06.2020 - Current
- Provided excellent customer service by efficiently resolving issues and Implementing performance improvement strategies to increase V-SAT score.
- Investigating and resolving customer inquiries or tickets and also provided expert support and troubleshooting through, call and web chat services.
- Improved product knowledge on continuous basis to provide optimal service to resolve issues within timely fashion.
- Educating customers about billing, payment options, processing credits and provided information about promotions, customer programs and products details.
- Helped employees with day-to-day work and complex problems by applying motivational strategies at the time of difficult customer situations.
Customer Relationship Executive
TATA Motors
Chennai, Tamil Nadu
04.2019 - 02.2020
- Fostered positive working relationships with customers by responding to questions and concerns.
- Organized events and interacted with community to keep detailed records of sales, payments and completed (or) in-progress deliveries.
- Collaborated with staff members and hospitality teams to enhance customer service experience to exceed effective client satisfaction rates.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order. Contacted customers prior to delivery to confirm and coordinate delivery times.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
Customer Service Agent
Bhadra International (India) Pvt. Ltd.
Chennai, Tamil Nadu
01.2018 - 02.2019
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Used General declaration to prepare pre-departure and post-departure reports and passenger manifests.
Education
BBA - Airline And Airport Management
Bharathiar University
Coimbatore 04.2018 - 05.2021
Skills
Written and oral communication skill
Timeline
Customer Support Executive
Sutherland Global Services
06.2020 - Current
Customer Relationship Executive
TATA Motors
04.2019 - 02.2020
BBA - Airline And Airport Management
Bharathiar University
04.2018 - 05.2021
Customer Service Agent
Bhadra International (India) Pvt. Ltd.
01.2018 - 02.2019
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