Vignesh R
Team Lead
Siruvanoor kandigai
Summary
A well-focused and disciplined person with a long track record of developing the strategies needed to make an organization more effective in achieving its business goal. Multi-tasking Team Leader well-known for executing successful, new [Type] initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
Work History
Team Lead
EVEREST FLEET PVT LTD
01.2024 - 06.2024
- Handling onboarding team for entire chennai team with team members of 10 nos
- End to end closing leads which is generated
- Maintaining 100% conversions for leads who walked in
- Monitoring the agents on daily basis and conducting the development class for the team
- Achieving weekly and monthly targets.
- Collected the driver details from Rto, driving schools in chennai to ensure the walkins numbers should increase
- Created the separate training deck to chennai team and implemented and got appreciation.
Team leader
ONE 97 COMMUNICATIONS (PAYTM)
7 2023 - 11.2023
- Responsible for logins and visits shops in the zone
- Handling a POS issue and increasing in the on boarding of new partners in the system
- Handling daily wise data for the zone and helping the team in the allocation of logins
- Regular visits to the field and getting inputs from competitors and updating to the management and creating new attractive schemes for delivery partners.
- Average target of 650 No's complete in a month.
- Team of 20 field agents and monitoring them to achieve their target and give them a training for next level promotions.
ZOMATO: Team Leader FMCG
ZOMATO
02.2022 - 11.2022
- Responsible for logins and shutdown in the zone
- Lead and oversee last-mile logistics operations , ensuring timely and efficiently delivery of goods to customers.
- Implement route optimization strategies to minimize delivery time and reduce transportation costs.
- Manage delivery performance metrics and analyze data to identify areas of improvement.
- Coordinate with delivery partners to ensure compliance with several level agreements and quality standards.
- Resolve customer inquires and complaints promptly, ensuring high levels of customer satisfaction.
- Handling central Chennai zone (vadapalani, Ashok nagar, t nagar), 2300 delivery partners approximately.
OLACARS: YARD / DOCUMENT EXECUTIVE
OLACABS (ANI Technologies Pvt Ltd)
09.2021 - 12.2021
- Maintaining vehicle documents for Tamil nadu zone
- Authorised person RTO related For Tamil nadu zone
- On Boarding RTO vendor and handling RC transfers in Tamil nadu
- Maintaining the vehicles in, outmode
- Arranging the drivers for vehicle procurement from customers and dealers and movement for workshops
- Arranging drivers for a test drive and monitoring fuel expenses
- Regular checking of vehicle conditions on a weekly basis
- Helping the listing team by updating the google forms about vehicle specifications
- Handling the entire yard operations process.
Sr. Executive (Vendor Channel - Buddy)
OLACABS (ANI Technologies Pvt Ltd)
04.2015 - 08.2020
- In-charge for OLA Buddy process & Vendor management by maintaining team of 6 members
- Maintaining OLA - Auto & cabs buddy vendors under Single point of contact
- Handled the sourcing team as team leader with team of 10 members and added more vehicles in to OLA fleet at short period of time
- Boosting attachment through Vendor channel by providing additional scheming
- Clearance of vendor channel related query by frequent visit to vendor places and over online
- Regular liaising with the supply manager's to ensure a smooth running of all departments
- Providing better support to vendors and also adding new vendors for attachment to boost the attachment
- Provide support for clearing payment for buddy vendors liaising with the finance team
- Handling tele-calling team for vendor process and onboarded more than 46 vendor and reactivating the old vendors by resolving their existing issues in payment and other related queries
- Handling more than 120 active vendors at the single point of interaction from our concern
- Handling Zen desk customer support team of 10 members for inbound and outbound calls
- Maintaining a high level of percentage in solving the problems at given TAT period
- Recognized for the best calling team in our organisation with FTR percentage more than 85%.
- Responsible for partner relations in Ola Chennai
- Resolving problems, managing queries and complaints with courteous and efficient manner
- Responsible for risk management & Fraud control
- Have brought down the fraud transactions from 32% to 12% in a span of 2 quarters through effective control systems and processes
- Handling Partner Walk-ins with maintaining FTR of 93% and spending only 2.77 min per token on an average
- Maintaining EDI & Non-EDI process with single point of contact in OLA Pragati
- Contributed towards improvement in quality of service and effectively brought down fraud, reduced partner issues by strategic automation and effective response channelling
- Handling tickets raised in the Zendesk, closing the tickets in the given TAT, more than 30 tickets per day and handling direct walk-in issues.
Hr- Recruiter cum Business development executive
WISEMAN CONSULTANCY
8 2013 - 10.2014
- Recruiting low level to high level profiles
- Handling first level of interview with the people and arrange them for client interview
- As a field executive onboarded more than 15 + new clients to the concern
- Maintaining them active by monitoring and visiting the client place at the time of interview schedules
- Awarded for the best team member in our concern.
Education
BE - Electrical & Electronics
LCR College of Engineering
Chennai, India 01.2009 - 04.2013
Higher Secondary - Computer Science
Ramakrishna Boys School
Chennai, India 01.2007 - 04.2009
Secondary Education -
Sri Venkateshwara Matriculation Higher Secondary
Chennai, India 01.2005 - 04.2007
Skills
Team Supervision
Teamwork and Collaboration
Work Planning
Team motivation
Mentoring
Documentation And Reporting
People Management
Quality Improvement
Coaching
Leading Team Meetings
Shift Scheduling
Leadershipactivitiesawards
- Got an Official Recognition for Excellence from head of operation, OLA in March 2017.
- Recognized as Best Employee of the Quarter in OLA Q3 2017.
- Recognized as a Best Team of the Quarter in OLA Q1 2018.
Technology
Windows, Ubuntu, C, C++, C#, HTML, Microsoft Office2007, 2010, 2016
Personal Information
- Date of Birth: 10/20/1991
- Marital Status: Married
Languages
Tamil
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Telugu (Speak)
Intermediate (B1)
Interests
Spending time with friends and playing cricket & Badminton
Timeline
Team Lead
EVEREST FLEET PVT LTD
01.2024 - 06.2024
ZOMATO: Team Leader FMCG
ZOMATO
02.2022 - 11.2022
OLACARS: YARD / DOCUMENT EXECUTIVE
OLACABS (ANI Technologies Pvt Ltd)
09.2021 - 12.2021
Sr. Executive (Vendor Channel - Buddy)
OLACABS (ANI Technologies Pvt Ltd)
04.2015 - 08.2020
BE - Electrical & Electronics
LCR College of Engineering
01.2009 - 04.2013
Higher Secondary - Computer Science
Ramakrishna Boys School
01.2007 - 04.2009
Secondary Education -
Sri Venkateshwara Matriculation Higher Secondary
01.2005 - 04.2007
Team leader
ONE 97 COMMUNICATIONS (PAYTM)
7 2023 - 11.2023
Hr- Recruiter cum Business development executive
WISEMAN CONSULTANCY
8 2013 - 10.2014
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