VIGNESH R
Chennai
Summary
Energetic and experienced Customer Support Professional with positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction by specializing in quality, speed, process optimization.
Highly skilled Solutions Analyst with a track record of identifying and implementing effective solutions for complex business problems. Known for strong analytical, problem-solving, and communication skills coupled with innovative thinking. Noteworthy contributions include streamlining processes, enhancing systems performance, and improving operational efficiency in previous roles.
Overview
7
7
years of professional experience
Work History
Customer Solutions Analyst 1
Zoominfo
Chennai
07.2023 - Current
- Provided technical support for existing systems and applications.
- Resolved issues related to software performance or functionality in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
Technical Support Engineer
Iopex technologies
Chennai
01.2021 - 01.2023
- Provide technical assistance: Respond to customer inquiries and provide technical support via phone, email, or chat
- Troubleshoot and resolve technical issues promptly and efficiently
- Problem diagnosis and resolution: Analyze and diagnose software, hardware, or network problems reported by customers
- Develop and implement solutions to resolve technical issues, ensuring customer satisfaction
- Customer relationship management: Build and maintain positive relationships with customers
- Communicate effectively to understand their needs, provide appropriate solutions, and ensure a high level of customer satisfaction
- Documentation and knowledge sharing: Document support activities, including issue resolution steps, troubleshooting guides, and frequently asked questions
- Share knowledge and contribute to the team's knowledge base for future reference
- Training and user support: Conduct product training sessions for customers, helping them understand product features and functionality
- Provide ongoing user support, addressing questions and assisting with product usage
Customer Support Executive
Sutherland Global Services
Chennai
01.2020 - 01.2021
- Provided excellent customer service by efficiently resolving issues and Implementing performance improvement strategies to increase V-SAT score
- Investigating and resolving customer inquiries and tickets to provide expert support and troubleshooting through, call and web chat
- Improved product knowledge on a continuous basis to provide optimal service and resolve issues on time
- Educating customers about billing, payment options, processing credits and provided information about promotions, customer programs and products details
- Helped employees with day-to-day work and complex problems by applying motivational strategies at the time of difficult customer situations
Customer Relationship Executive
TATA Motors
Chennai
01.2019 - 01.2020
- Fostered positive working relationships with customers by responding to questions and concerns
- Organized events and interacted with community to keep detailed records of sales, payments and completed (or) in-progress deliveries
- Collaborated with staff members and hospitality teams to enhance customer service experience to exceed effective client satisfaction rates
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order
- Contacted customers prior to delivery to confirm and coordinate delivery times
- Communicated customer complaints, requests and feedback to company management for swift resolution
Customer Service Agent
Bhadra International (India) Pvt. Ltd.
Chennai
01.2018 - 01.2019
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats
- Coordinated with ramp agents to successfully store, remove and transport customer baggage
- Verified identification and travel documents to efficiently board passengers for on-time departure
- Used General declaration to prepare pre-departure and post-departure reports and passenger manifests
Education
BBA - Airline And Airport Management
Bharathiar University
01.2021
Diploma in professional airline airport management -
Aptech Aviation
01.2017
Skills
- Graphic design
- Data analysis
- Active listening
- Team management
- Salesforce
- Datadog
- Snowflake
- Software troubleshooting
Disclaimer
I hereby declare that all the information given above is true and correct to the best of my knowledge.
Hobbies and Interests
- Bike Riding
- Hiking
- Travel
- Football
- Cricket
Languages
- English
- Tamil
- Hindi
Timeline
Customer Solutions Analyst 1
Zoominfo
07.2023 - Current
Technical Support Engineer
Iopex technologies
01.2021 - 01.2023
Customer Support Executive
Sutherland Global Services
01.2020 - 01.2021
Customer Relationship Executive
TATA Motors
01.2019 - 01.2020
Customer Service Agent
Bhadra International (India) Pvt. Ltd.
01.2018 - 01.2019
BBA - Airline And Airport Management
Bharathiar University
Diploma in professional airline airport management -
Aptech Aviation