VIGNESH R
Chennai
Summary
Having 7+ years of experience as an Shipping and Logistics line . Affluent experience in shipment planning and coordination with production for timely delivery to the customer and having excellent analytical, problem-solving, communication, and interpersonal skills with the ability to interact with individuals at all levels and the ability to resolve customer issues efficiently and and improving customer satisfaction rates.
Overview
8
8
years of professional experience
Work History
Business Application Support
Emirates Shipping Agencies Pvt Limited
09.2024 - Current
- Troubleshot and diagnosed system errors, application failures, and performance issues, leading to improved operational efficiency.
- · Coordinate with development team for fixing the tool bug and new enhancement as per the agency requirements.
- Familiarity with defect tracking tools such as JIRA Tool and hands on experienced in ERP Tool(Genesis).
- Access providing to the new users, ensuring proper permissions were granted based on business roles and compliance requirements.
- Analyzed business requirements, working closely with business stakeholders to identify needs and enhance application functionality.
Process Expert
Maersk Global Service Center Pvt Limited
07.2022 - 09.2024
- Performing critical Export CUSTOM FILING activities according to the US customs procedure.
- Verify the bill of ladings and manifest those bookings to the US Customs Department on time and get approval from US Customs.
- Handling Front office & Customer queries through the Calls, emails & live chat and maintained the customer satisfaction rate & consistently exceeding performance targets.
- Coordinate with Inland haulage team to change the delivery location as per client requirements.
- · Response to customer inquiries in a timely manner and maintain the customer relationships.
- Sending Arrival Notice to notifying the consignee to pick up the cargo from the Terminal.
Senior Customer Service Executive
CMA CGM Global Business Service
05.2017 - 07.2022
- Prepare the Bill of lading document as per the shipper procedure and Consignee’s Country regulations and getting feedback from customer to enhance and implement in future.
- Raising service request to resolve the problems and suggesting best solutions to reduce billing issues to customers.
- Verify the Shipping Instructions for Commodity, Container weight (Net & tare), HS Code, customer address & information and Cargo description.
- Sending verifies copy of bill of lading to customers and amendment in the draft and releasing b/ls. To the shipper and Mb/ls. from Liner.
- Support HO (Marseille, France) / agencies and Coordinating with CMA CGM front office.
- Training new users and grooming the buddies as experts in the process and Conducting update session on rules and regulations on a timely basis.
- Supported to Import Customs filing for AMS filing- US, ACI filing- Canada, ENS filing – EU countries, CCAM filing- China.
Education
Bachelor of Science - Computer Science
VELTECH RANGA SANKU ARTS & SCIENCE COLLEGE
Chennai, India11-2016
Skills
- Functional specifications
- User acceptance testing
- Business process analysis
- Export Documentation
- Handling Customer Inquiry
- MS Excel, Power point, Word
- Positive attitude and Flexible
- Good communication
Accomplishments
- Co-ordinate with Business development team for Enhancement of automation GCD.
- Prepared the SOP and process Flow charts diagrams to making sure to understand the new process method in US Custom manifest.
- Got appreciations from Customers & Front office and “Extra mile award” twice at 2022.
- Shared the process knowledge to China Front office team.
- Given proper training to China GSC colleagues in virtually and shared the process SOP and documents / Communication matrix.
Projects Handled & Achievements:
GCD - Global Customs Declaration Tool.
CMA-CGM : ECC Process - Transition to China GSC office [Japan & South Korea ECC process].
Languages
Tamil
Bilingual or Proficient (C2)
English
Advanced (C1)
Tool & Applications
- Familiar with Genesis ERP software, utilizing it to streamline business operations and enhance efficiency at Emirates Shipping Agencies.
- Gained hands-on experience with CRM tools/ RKEM / GCSS Tool (Java) at Maersk Global Services Center, improving customer relationship management and operational workflows.
- Proficient in using Macro Tools and LARA Applications, as well as working with Remote PCs to support operations at CMA CGM.
Timeline
Business Application Support
Emirates Shipping Agencies Pvt Limited
09.2024 - Current
Process Expert
Maersk Global Service Center Pvt Limited
07.2022 - 09.2024
Senior Customer Service Executive
CMA CGM Global Business Service
05.2017 - 07.2022
Bachelor of Science - Computer Science
VELTECH RANGA SANKU ARTS & SCIENCE COLLEGE
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