Vignesh R
Chennai
Summary
Dedicated and results-driven Customer Support Specialist with over 6 years of experience delivering exceptional service across diverse domains and projects. Proven ability to handle complex inquiries, resolve issues efficiently, and enhance customer satisfaction. Skilled in CRM tools, communication, and cross-functional collaboration, with a track record of adapting quickly to new industries and support environments. Committed to maintaining high service standards and driving continuous improvement in customer experience.
Overview
7
7
years of professional experience
Work History
Customer Solutions Analyst
ZoomInfo
Chennai
07.2023 - 04.2025
- Provide ongoing support to clients, addressing their inquiries, troubleshootingissues, and ensuring high levels of satisfaction.
- Work with clients to tailor ZoomInfo solutions to meet their specific needs,including customizing data fields and setting up integrations.
- Generate and present reports on client usage, success metrics, and ROI,providing actionable insights to help clients optimize their strategies.
- Quickly identify and diagnose issues reported by clients, using troubleshootingskills and product knowledge.
- Collaborate with internal teams to resolve complex problems, ensuring timelyand effective solutions.
- Build and maintain strong relationships with key client stakeholders, acting asthe main point of contact for any concerns or questions.
- Gather client feedback on product features and performance, andcommunicate this information to the product development team to driveimprovements.
- Work closely with sales, product, and engineering teams to ensure client needsare met and to provide feedback on product functionality and potentialenhancements.
- Share best practices and insights with team members to enhance overall teamperformance and client satisfaction.
- Manage project timelines, deliverables, and stakeholder communications toensure successful implementation of client solutions.
Technical Support Engineer
Iopex Technology
Chennai
12.2021 - 05.2023
- Assisted customers with troubleshooting software and hardware issues.
- Configured, maintained, and monitored computer systems for optimal performance.
- Monitored ticketing system queues for incoming requests from customers.
- Analyzed system logs for potential problems or errors related to system performance or security threats.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Developed and maintained comprehensive documentation for troubleshooting and system configurations.
Customer Support Executive
Sutherland Global Services
Chennai
04.2018 - 10.2021
- Developed solutions to address customer complaints.
- Resolved customer complaints professionally and efficiently.
- Collaborated with other departments to ensure timely resolution of customer requests.
- Assisted customers with product selection based on their individual needs and preferences.
- Maintained accurate records of customer interactions.
- Answered customer inquiries via phone, email, and chat.
- Generated reports to track customer satisfaction levels.
- Contributed ideas for process improvements within the team.
Education
BBA - Airline And Airport Management
Bharathiar University
Chennai05-2020
Skills
- Coaching and Mentoring
- Integration
- SQL
- Training and support
- Troubleshooting product problems
- Datadog
Accomplishments
- Elevated to Senior Most Executive in March 2020, recognized for leadership prowess and entrusted with guiding and supporting team of 50 members.
- Chorus, SalesOS, and Engage platforms, highlighting comprehensive product knowledge and adeptness in demonstrating platform usage to clients.
Promoted as SME at Sutherland Global Service.
Certifications obtained at Zoominfo
Languages
English
Proficient
C2
Tamil
Proficient
C2
Malayalam
Elementary
A2
Hindi
Upper Intermediate
B2
Timeline
Customer Solutions Analyst
ZoomInfo
07.2023 - 04.2025
Technical Support Engineer
Iopex Technology
12.2021 - 05.2023
Customer Support Executive
Sutherland Global Services
04.2018 - 10.2021
BBA - Airline And Airport Management
Bharathiar University