Vignesh Rajan
Bengaluru
Summary
Dynamic Implementation Specialist with a proven track record at Mobisy Technologies, adept at managing complex B2B SaaS projects. Skilled in requirements gathering and client management, I drive successful onboarding and adoption, ensuring customer satisfaction and operational excellence. My proactive approach to problem-solving and project planning consistently delivers results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Implementation Specialist
Mobisy Technologies
12.2021 - Current
- Own the end-to-end post-sales implementation lifecycle for B2B SaaS customers, from sales handoff through go-live, and early adoption.
- Manage multiple customer implementations simultaneously, ensuring delivery within defined scope, timelines, and quality standards.
- Configure CRM workflows, lead routing logic, and automation processes aligned with customer sales and operations requirements.
- Collaborate closely with Sales, Pre-Sales, Product, Engineering, QA, and Customer Support teams to ensure successful onboarding outcomes.
- Gather and translate customer requirements into structured implementation plans and technical configurations.
- Lead User Acceptance Testing (UAT), validate system behavior, and ensure readiness for production rollout.
- Proactively identify implementation risks, blockers, and dependencies, and drive mitigation plans to keep projects on track.
- Conduct regular project status calls with customers and internal stakeholders, clearly communicating progress, risks, and next steps.
- Drive customers toward launch and adoption, ensuring sales teams are enabled and value is realized early.
- Create and maintain implementation documentation, workflows, and handoff materials to support long-term customer success.
- Contribute to the continuous improvement of implementation processes, tools, and delivery methodologies.
Support Specialist
Glowroad
06.2019 - 07.2020
- Assist customers with account-related inquiries, billing issues, and technical problems.
- Utilize problem-solving skills to address and resolve customer concerns quickly and effectively.
- Monitor and follow up on open cases to ensure timely resolution and customer satisfaction.
- Provide feedback to the product development team to help improve product functionality and customer experience.
- Maintain up-to-date knowledge of product, services, and policies to provide accurate information to customers.
Education
Bachelor of Technology - Electronics And Communications Engineering
Lovely Professional University
Jalandhar, IndiaSkills
- Reporting and documentation
- Requirements Gathering
- User acceptance testing
- Decision-Making
- Relationship Building
- Project Planning
- Client management
- Implementation and configuration
- Complex issue resolution
- Project Management and Project scope assessment
- Customer Support
- Telephone and email etiquette
- Business Analysis
Certification
Google Data Analytics Certification
Languages
- English
- Hindi
- Tamil
- Punjabi
Timeline
Implementation Specialist
Mobisy Technologies
12.2021 - Current
Support Specialist
Glowroad
06.2019 - 07.2020
Bachelor of Technology - Electronics And Communications Engineering
Lovely Professional University