VIGNESH RAMESH
Kumbakonam
Summary
Detail-oriented professional with over 6 years in the Automobile servicing and insurance industry. Skilled in managing claims processes, effective communication, and maintaining high service standards to ensure timely updates and resolutions. Aiming to leverage these strengths to enhance customer satisfaction.
Overview
9
9
years of professional experience
Work History
Motor Claims Manager
INDUSIND GENERAL INSURANCE
KUMBAKONAM
2024.08 - Current
- Conduct a survey for accident vehicles on TAT.
- Preparing loss Report as Per IRDAI and Company Standards.
- Maintain ACS and loss ratio as per company standards
- Maintaining timely updates to the insured and the Company.
- Maintaining Good Relations with Dealers and service centers.
- Negotiated settlement agreements between claimants and insurance companies when necessary
Service Engineer - MOTOR CLAIMS
KOTAK MAHINDRA GENERAL ISNURANCE
CHENNAI
2022.08 - 2024.07
ASSOCIATE CLAIMS MANAGER
RELIANCE GENERAL INSURANCE
SALEM
2019.11 - 2022.08
Senior Service Advisor
HANS FORD
CHENNAI
2019.06 - 2019.09
- Led team efforts to enhance service quality and customer satisfaction.
- Collaborated with technicians to streamline service processes and improve efficiency.
- Resolved technical issues promptly by analyzing customer feedback and vehicle diagnostics.
Service Advisor
SHIV MOTORS
KUMBAKONAM
2017.01 - 2019.04
- Assisted customers in understanding service options and vehicle maintenance recommendations.
- Conducted vehicle inspections to identify necessary repairs and maintenance for customers.
- Processed repair orders accurately and ensured all details were meticulously documented.
Education
Bachelor of Engineering - AUTOMOBILE ENGINEERING
GRTIET
CHENNAI2016-06
Skills
- Customer relationship management
- Time management
- Quality assurance
- Liability management
- Insurance regulations
- Claims investigation and research
- Reliability
- Planning and organization
Timeline
Motor Claims Manager
INDUSIND GENERAL INSURANCE
2024.08 - Current
Service Engineer - MOTOR CLAIMS
KOTAK MAHINDRA GENERAL ISNURANCE
2022.08 - 2024.07
ASSOCIATE CLAIMS MANAGER
RELIANCE GENERAL INSURANCE
2019.11 - 2022.08
Senior Service Advisor
HANS FORD
2019.06 - 2019.09
Service Advisor
SHIV MOTORS
2017.01 - 2019.04
Bachelor of Engineering - AUTOMOBILE ENGINEERING
GRTIET