Vignesh Ravichandran

▪ Experience in ServiceNow implementation and development of ITSM solutions, Service Catalogue
and Software Asset Management.
▪ Experience in the basics of MID Server, Discovery, and Configuration Management Database
(CMDB).
▪ Worked on HRSD implementation - Case Management Module and multiple COEs enablement and
implementation.
▪ Experienced in HR Lifecycle events, processes, and best practices.
▪ Managed the COEs and HR Service.
▪ Having good knowledge in the Onboarding andOffboarding process.
▪ Configured the technical implementation of HRSD, Managing the HR cases and HR Task, HR
profile modules and HR Integrations.
▪ Configured assignment rules, advanced work assignment, and HR Agent Workspace.
▪ Developed and configured Client Scripts, UI Policy, Business rules, UI Actions.
▪ Configured domain separated instances.
▪ Worked on Flow designer, Workflow based on the requirements.
▪ Created Scheduled jobs and Scheduled generation and distribution of reports.
▪ Configured EmailNotifications, Email templates, Email scripts.
▪ Attended client calls, Migration works toQA and Prod environment.
▪ Responsible in building Catalogs, Catalog categories andRecord producers.
▪ Skilled in configuring ITIL processes such as Incident, Problem, Change Management, Knowledge
Management, and Reporting.
▪ Tracking of Incident from creation to closure, with timely communication to business

• Provided customers with updates and periodic statements on service developments and changes in trends
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.