VIGNESH RAVIDHARAN

• Managed high-volume customer interactions while maintaining exceptional service quality and compliance standards
• Demonstrated strong decision-making abilities by evaluating risks associated with business transactions and developing mitigation strategies
• Built and maintained positive client relationships through consistent, empathetic communication and problem resolution
• Navigated multiple technology platforms simultaneously while handling customer inquiries and maintaining detailed records
• Achieved excellence in a metrics-driven environment by monitoring and improving workflow efficiency

• Engaged in extensive phone-based client interactions, providing clear explanations of complex information and resolving concerns
• Demonstrated adaptability by managing multiple cases simultaneously while maintaining attention to detail
• Executed end-to-end problem resolution processes, ensuring smooth transactions from initial contact to final resolution
• Maintained strict compliance with regulatory requirements and departmental procedures in all client interactions

• Applied analytical skills to evaluate and address potential risks in business transactions
• Utilized technical and fundamental analysis tools to make informed decisions
• Developed and implemented risk management strategies to protect client interests
• Maintained high standards of integrity and ethical behavior in all professional engagements

• Promoted a positive work environment through open communication and constructive feedback.
• Tracked receipts, employee hours, and inventory movements.
• Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
• Achieved consistent customer satisfaction by addressing concerns promptly and professionally.

• Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
• Listened to customers' questions and concerns to provide answers or responses.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.
• Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.