VIGNESH REDDY
HYDERABAD
Summary
Well-rounded Guest Service Associate committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.
Overview
1
1
year of professional experience
Work History
Guest Service Associate
FAIRFIELD BY MARRIOTT
BENAULIM
07.2023 - Current
- Greeted guests upon arrival and checked them in to their accommodations.
- Provided guests with information about local attractions, restaurants, and transportation options.
- Processed payments for guest stays and other services rendered.
- Resolved any customer complaints or issues professionally and efficiently.
- Performed daily opening and closing procedures for the front desk including cash management duties.
- Developed strong relationships with repeat customers through positive interactions.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
Industrial Trainee
MARRIOTT
HYDERABAD
Education
Bachelor of Science - Hotel Management
CIHM
HYDERABADSkills
- Report Generation
- Local amenities knowledge
- Report creation
- Greeting and directing
- Maintenance Requests
- Hospitality experience
- Complaint Handling
- Concierge services
Accomplishments
- Nominated as Best Employee
Languages
Telugu
First Language
English
Elementary (A2)
A2
Hindi
Advanced (C1)
C1
Timeline
Guest Service Associate
FAIRFIELD BY MARRIOTT
07.2023 - Current
Industrial Trainee
MARRIOTT
Bachelor of Science - Hotel Management
CIHM
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