Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Hi, I’m
Vignesh S
Chennai
Summary
Overview
9
years of professional experience
Work History
MindtreeChennai
Senior Engineer
09.2021 - Current
Job overview
- Maintained safe working environment by enforcing rules and regulations.
- Controlled engineering activities to maintain work standards, adhere to timelines and meet quality assurance targets.
- Defined engineering problems, collected data, established facts and drew conclusions to solve project issues.
- Maintained project schedule by monitoring employee performance.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Led team of 19 members while providing exceptional customer service.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
HCL TechnologiesChennai
Specialist
05.2015 - 04.2021
Job overview
- Followed all company policies and procedures to deliver quality work.
- Ensuring to meet all Service Level Agreements (SLA) for our IT service offerings for both internal and external customers by analyzing requisition received from originator.
- Interpreted client needs and introduced services to fit specific requirements.
- Actively promote and maintain quality initiatives in all aspects of work.
- As part of Incident Management kept track of tickets within SLA and reduction in backlog for entire project
- Providing hardware, software, network problem diagnosis, resolution via telephone/email/chat for clients.
- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
- Led team of 14 members while providing exceptional customer service.
- Participated in on-going training and departmental development.
- Performing Quality Audit, Analyzing improvement areas within process for maintaining ticket hygiene and compliance
- Installation and update of OS, Kernel and additional Packages using RPM and YUM
- User administration and password policy management.
- Knowledge in booting and shutdown procedure
- Troubleshooting Linux, User and Group management
- Having knowledge of creating LVM
CSS CorpChennai
Senior Technical Support Engineer
03.2014 - 05.2015
Job overview
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Served as primary point of contact for support relating to owned solutions and products.
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults
- Providing support, including procedural documentation and relevant reports.
- Updating self-help documents so customers can try to fix problems themselves.
- Analyzed issues to identify troubleshooting methods needed for quick remediation
- Provided guidance on installing and integrating new hardware components and software to remote clients
- Provided network support services for devices such as hubs, bridges, routers and other hardware
Sutherland Global Services Pvt LtdChennai
Consultant
04.2013 - 03.2014
Job overview
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Supported clients with business analysis, documentation and data modeling.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Authored detailed work plans to meet business priorities and deadlines.
- 100% accuracy in data maintenance
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution
- Engaged in user support interactions via telephone, chat and email platforms
Education
Gudiyattam Polytechnic CollegeVellore, Tamilnadu
Diploma from Electronics And Communications Engineering
04.2012
University Overview
Thiruvaluvar Higher Secondary SchoolVellore, Tamilnadu
Higher Secondary Education
04.2010
University Overview
CM National High SchoolBangalore, India
Secondary Education from Secondary Education
03.2008
University Overview
Skills
- Analytical Thinking
- Evaluating Employee Work
- Coaching and Mentoring
- System knowledge
- Analytical Skills
- Calm mindset
- Problem-solving
- Critical thinking skills
- Communications
- Decision-making
Timeline
Senior Engineer
Mindtree
09.2021 - Current
Specialist
HCL Technologies
05.2015 - 04.2021
Senior Technical Support Engineer
CSS Corp
03.2014 - 05.2015
Consultant
Sutherland Global Services Pvt Ltd
04.2013 - 03.2014
Gudiyattam Polytechnic College
Diploma from Electronics And Communications Engineering
Thiruvaluvar Higher Secondary School
Higher Secondary Education
CM National High School
Secondary Education from Secondary Education
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