VIGNESH S
Summary
Experienced Account Manager with a 4-year background in customer success, strategic planning, and client engagement. Demonstrates a successful history of managing high-value accounts, consistently identifying opportunities to enhance customer success, and driving revenue growth. Proven expertise in fostering strong client relationships and implementing strategic initiatives for sustained business expansion.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Key Account Manager
MFINE
07.2023 - Current
- Renewals and upselling the existing accounts.
- Coordinated cross-departmental teams to meet client needs.
- Developed and maintained relationships with key clients, resulting in a 15% increase in customer retention and a 10% increase in annual premiums.
- Manage all corporate communications to ensure brand integrity, including internal and external documents.
- Engagement activities to promote Mfine services.
- Increasing sign-ups and utilization, Increasing B2B2C business of existing account.
- MIS & reviews with accounts
- Handling escalations and grievances
- Invoicing and Payments
Account Manager
HAPPAY (CRED)
01.2022 - 05.2023
- Onboarding new corporate clients across all products (Petty Cash, Fleet Xpress, Flexi Benefits, and Payroll), ensuring a smooth transition and adoption of services.
- Managing a portfolio and generating solid returns and effectively handling client, channel partners (HDFC), and other stakeholders.
- Actively participating in cross-functional stakeholder meetings to contribute insights and suggestions for improving the onboarding process, ultimately enhancing customer satisfaction.
- Achieving quarterly increasing portfolio matrices, demonstrating the ability to drive growth and deliver results consistently.
- Effectively managing the entire South Zone portfolio, delivering exceptional results within a remarkably short timeframe.
- Collaboration with multiple internal (Product, Tech, Finance, Operations Team) and external stakeholders (Partner Product Team, Sales, Relationship Managers, Compliance and Operations Team) involved in process.
- Developing new business with existing clients Reducing churn.
- Ensure all customers are successfully using the product or service Conducting weekly calls with key authorities such as Zonal Heads, Managers, and Sales teams to foster collaboration, align goals, and drive product development.
- Handling large client portfolios, consistently delivering superior service, and promptly resolving any issues or concerns they may have had.
Key Account Manager
AXISROOMS
11.2019 - 01.2022
- Responsible for providing exceptional hotelier relations and serve as the main point of contact for hotels, addressing their inquiries, resolving issues, and ensuring a positive experience throughout using products.
- Handling hotel reservations, ensuring accuracy, promptness, and efficient communication and coordinate with different departments to ensure that hotel requirements and preferences are met.
- Actively seeking hotels feedback and reviews to gauge hotel satisfaction levels and identify areas for improvement.
- Provide training and support to clients on how to navigate and utilize the dashboard effectively
- Tailor the dashboard to the specific needs of each client.
- Incorporate branding elements, color schemes, and layouts that align with the client's preferences and corporate identity.
Education
BE - Mechanical Engineering
Dhanlakshmi Srinivasan College of Engineering
Coimbatore, India04.2018
Skills
- Problem-solving and critical thinking
- Cross-functional team collaboration
- Team management and leadership
- Adaptability and flexibility
- Communication
- Financial Reporting ( Profitability )
- Client Handling and Onboarding
- Negotiation
Hard Skills
- CRM software.
- Microsoft Office Suite.
- Relationship Management.
- Account Planning and Strategy Development.
- Data Analysis and Reporting.
- MIS and Google sheets.
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Hindi
Beginner (A1)
Kannada
Elementary (A2)
Awards & Acknowledgements
Best Performer Award - Happay (CRED)
Certification
Certified Strategic Account Manager (CSAM), Strategic Account Management Association
Hobbies and Interests
- Learning new skills
- Gardening
- Travel
- Yoga
Timeline
Lead Key Account Manager
MFINE
07.2023 - Current
Account Manager
HAPPAY (CRED)
01.2022 - 05.2023
Key Account Manager
AXISROOMS
11.2019 - 01.2022
BE - Mechanical Engineering
Dhanlakshmi Srinivasan College of Engineering
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