Vignesh Sekaran
Senior Manager - Product & Program Management
Chennai,Tamil Nadu
Summary
A Product/Program Manager with over 5 years of experience in product & program management & an overall of 8 years, improving processes and complex product deliveries by implementing agile methodologies. Hands-on experience in training teams, handling multiple stakeholders and assisting cross functional teams with removing impediments and helping them to adopt Agile Methodology.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
SENIOR MANAGER - Product & Program Management
NOVAC TECHNOLOGY SOLUTIONS / SHRIRAM FINANCE LTD
Chennai
3 2019 - Current
- Working on multiple lending products and assisting the business team to build the LOS from scratch, enhancing the existing systems, and revamping them
- Designed a customizable workflow engine within the LOS, enabling seamless processing of various loan products such as Micro Loans and SME loans.
- Ensured LOS compliance with KYC and AML regulations by incorporating automated identity verification and real-time background checks.
- Worked on developing the Super App for Shriram Finance Limited
- Building an ROI-driven product road map that captures the full life cycle of the product from concept through maturity
- Engaging & evaluating vendors from the market to explore niche solutions & use cases that can impact business outcomes.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
SENIOR EXECUTIVE (Scrum Master/Project Manager)
ATMECS GLOBAL INC
Bengaluru
06.2021 - 06.2022
- Handled multiple projects for the clientele as a Scrum Master to implement an agile approach
- Coordinated with Developers and Business Analyst for meeting SLAs
- Coordinated with the product owner and provisioning team in creating user stories and prioritizing in sprints
- Facilitated standup meetings with the product owner and provisioning team to identify the impediments and resolve them for successful sprint closures.
- Enhanced customer satisfaction ratings through implementation of targeted programs aimed at addressing specific areas of concern identified via research and surveys.
PRODUCT SUPPORT ANALYST (Project/ Escalation Management)
FE FUNDINFO
Chennai
09.2015 - 03.2019
- Responsible for the effective and efficient handling of client support services offered by the company.
- Handled multiple projects for our clientele as a Scrum Master to implement an agile approach
- Coordinated with Developers and Business Analyst for meeting SLAs
- Coordinated with the product owner and provisioning team in creating user stories and prioritizing in sprints
- Managed the deployment of products & services to our clientele with multiple sites across the UK, Europe, Asia and Australia
- Created detailed reports on support activities, highlighting key metrics and areas for improvement.
- Managed escalated cases, ensuring timely resolution and maintaining strong client relationships.
- Collaborated with cross-functional teams to improve product features based on customer feedback.
- Developed custom solutions for clients, resulting in higher satisfaction rates and retention.
CUSTOMER SUPPORT/PROCESS TRAINER
RR DONNELLEY
Chennai
09.2015 - 03.2019
- Full-Fledged Voice Support Service Team mentoring and floor support Process optimization for new projects &Support onshore operations Supporting the business transition from onshore to offshore & assisting in establishing the change End-to-End order fulfillment Routing of business inquiries Facilitation of escalations and single contact query resolution
- Delivered high-quality training sessions, leading to increased productivity among team members.
- Created engaging learning experiences by incorporating real-world examples and case studies into the curriculum.
- Facilitated post-training evaluations, using feedback gathered to further refine future iterations of course materials and delivery methods.
Education
B.TECH - Information Technology
MADHA INSTITUTE OF ENGG. & TECHNOLOGY
Chennai 06.2010 - 07.2014
HSC -
ALAGAPPA SCHOOLS
Chennai 06.2008 - 04.2010
Skills
Customer Relations Management
High-grade experience in Customer Services activities
Effective group training and mentoring of newly employed
Ability to interface with Global Customers at various levels to address their requests
Optimistic and zeal to accomplish work
Jira
Confluence
Azure DevOps Board
Salesforce
Microsoft Office Suite
Coaching and Mentoring
Certification
SIX SIGMA PROFESSIONAL GREEN BELT, ISPE/JUNE- JULY 2018/SSGB-PW/006
Accomplishments
- Core Value Champion of the Organization for the title of “Customer Intimacy and Insight” for the year 2016
- Overall Best Performer of the Year 2017 & 2018
- Runner-up in RRD’s Cultural Events (Cultural Events 2017 & 2018)
- Best Volunteer for clocking maximum volunteering hours (Corporate Social Responsibilities – 2017 & 2018)
- Multiple Best Customer Service Titles (Monthly Rewards & Recognitions) & Topper of the Month awards
- Multiple Star Performer Awards in 2019 and 2020
Profileinfo
A Product/Program Manager with over 5 years of experience in product & program management & an overall of 8 years, improving processes and complex product deliveries by implementing agile methodologies. Hands-on experience in training teams, handling multiple stakeholders and assisting cross functional teams with removing impediments and helping them to adopt Agile Methodology.
Languages
Tamil
Advanced (C1)
English
Advanced (C1)
Disclaimer
I hereby declare that all the details mentioned above are true and correct to the best of my knowledge and belief.
(Vignesh Sekaran)
Music, Cycling, Trekking
An avid trekker who loves to escape the concrete man-made jungle on weekends and dwells in with mother nature whenever time permits, an amateur endurance cyclist who loves long rides on my bi-cycle (Themistokles) and a passionate guitarist who loves to entertain fellow musicians and music enthusiasts
Timeline
SENIOR EXECUTIVE (Scrum Master/Project Manager)
ATMECS GLOBAL INC
06.2021 - 06.2022
CUSTOMER SUPPORT/PROCESS TRAINER
RR DONNELLEY
09.2015 - 03.2019
PRODUCT SUPPORT ANALYST (Project/ Escalation Management)
FE FUNDINFO
09.2015 - 03.2019
B.TECH - Information Technology
MADHA INSTITUTE OF ENGG. & TECHNOLOGY
06.2010 - 07.2014
HSC -
ALAGAPPA SCHOOLS
06.2008 - 04.2010
SENIOR MANAGER - Product & Program Management
NOVAC TECHNOLOGY SOLUTIONS / SHRIRAM FINANCE LTD
3 2019 - Current