Vignesh Selvaraj
Coimbatore
Summary
Results-driven Customer Care Executive with a proven track record of exceeding customer satisfaction targets. With years of experience, I effectively utilized strong decision-making and time management skills to deliver exceptional customer care. My expertise in customer service, troubleshooting, and Microsoft Office, along with a customer-centric approach, has led to consecutive Best Employee Awards and enhanced product quality. My goal is to leverage these skills for improved performance, progress into a leadership role, and ensure career stability.
Overview
3
3
years of professional experience
Work History
Customer Care Executive
Neuroglia Private Limited (Marrow)
Bengaluru
12.2022 - 07.2024
During my tenure at Neuroglia Private Limited, I demonstrated a dedication to providing exceptional customer care by utilizing my strong decision-making and time management skills.
- Achieved two consecutive quarters of Best Employee Award for outstanding performance and dedication.
- Contributed to the creation of AI-based responses for customers that are fast and accurate.
- Enhanced the quality of products through product validation and research, ensuring customer satisfaction.
Techincal Support
Tech Mahindra
Chennai
10.2021 - 11.2022
- Product support system that provided customers with timely and accurate support
- Achieved atmost customer satisfaction through training and product support
- Collaborated with cross-functional teams to provide accurate and timely support to customers
Education
Master of Technology - Advanced Manufacturing
Karunya Institute of Science And Technolgy
Coimbatore05-2021
Skills
- Excellent Communication
- Technical Proficiency
- Adaptability
- Team Leadership
- Team Collaboration
- Problem-Solving
- MS Office
Internship at Cartrabbit Technology (July 2024- Aug 2024)
- Regularly analyze customer usage patterns to identify opportunities for proactive outreach, such as times when engagement drops or when customers reach certain milestones.
- Develop personalized engagement plans for different segments of customers, focusing on their unique needs and how product can continue to solve their problems.
Languages
Tamil
First Language
English
Proficient (C2)
C2
French
Elementary (A2)
A2
Timeline
Customer Care Executive
Neuroglia Private Limited (Marrow)
12.2022 - 07.2024
Techincal Support
Tech Mahindra
10.2021 - 11.2022
Master of Technology - Advanced Manufacturing
Karunya Institute of Science And Technolgy
Similar Profiles
Lal NgaihteLal Ngaihte
Senior Video Editor at Neuroglia Health Private Limited (Marrow)Senior Video Editor at Neuroglia Health Private Limited (Marrow)
Keerthan C AKeerthan C A
Process Associate at Daily Rounds/Marrow (Neuroglia Health Pvt Ltd)Process Associate at Daily Rounds/Marrow (Neuroglia Health Pvt Ltd)
Varun RVarun R
Treasury and Payments Analyst at Neuroglia Health Private LimitedTreasury and Payments Analyst at Neuroglia Health Private Limited