Vignesh Sivakumar

• Lead the implementation and optimization of customer success programs, focusing on module consultation and best practices.
• Manage technical program initiatives to enhance customer experience and satisfaction.
• Collaborate with expansion org's tech enablement teams to ensure seamless technical integrations and deployments.
• Provide strategic guidance and support to customers, ensuring they maximize the value of the company's solutions.
• Develop and maintain strong relationships with key stakeholders, facilitating communication and collaboration.
• Analyze customer feedback and usage data to drive continuous improvement in product offerings and support services.
• Coordinated with product and engineering teams to resolve technical issues and improve product functionality.
• Played a key role in the development and execution of technical programs to support customer needs.
• 
  

• Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.
• Managed accounts to retain existing relationships and grow share of business.
• Participated in product innovation by identifying and representing customer needs and presenting new product capabilities.
• Developed and executed solutions to customer needs and drivers through hands-on engagement.
• Recommended changes, improvements, or enhancements in products to the product development team based on customer feedback.
• Gained customer acceptance by demonstrating cost reductions and operations improvements.
• Collaborated with customers to learn business operations and developed creative solutions to meet individual client needs.
• Articulated and demonstrated product concepts and offerings to clients in easily understandable terms.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

• Researched new tactics to better hone responses and shorten remediation times.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Recommended products to customers, thoroughly explaining details.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Delivered excellent customer service, resulting in consistent customer satisfaction rating.
• Trained new personnel regarding company operations, policies and services.
• Maintained up-to-date knowledge of product and service changes.
• Exhibited high energy and professionalism when dealing with clients and staff.

Served as primary point of contact for support relating to owned

solutions and products.

Analyzed issues to identify troubleshooting methods needed for quick

remediation.

Responded to support requests from end-users and patiently walked

individuals through basic troubleshooting tasks.

Delivered tier-3 support and SME input to internal and external

customers.

Explained technical information in clear terms to promote better

understanding for non-technical users.

Performed root cause analysis of reported issues to enact corrections.

Helped streamline repair processes and update procedures for support

action consistency.