Vignesh Somasundaram

• Respond to consumer requests through written correspondence in accordance with federal regulations related to the Fair Credit Reporting Act, along with specific state requirements.
• Research customer credit bureau report disputes to ensure Wipro is reporting accurately and correct any reporting errors to ensure that regulations and requirements from both a federal and state level are applied.
• Where applicable, all risk events (incidents) or control failures to be escalated, investigated, reported and fixed at root cause to prevent reoccurrence
• Consistently meet performance standards set by the department.
• Contribute ideas and recommendations for process improvements to the department or company. Update and respond to Credit Reporting Agencies via eOSCAR timely and accurately.
• Interpret and analyze consumers' written communications.
• Maintain the integrity of the database by ensuring data quality and accuracy. Transaction Processing associate.
• Investigated and resolved email-based customer complaints and issues related to transaction monitoring.
• Managed and prioritized multiple email and chat box conversations simultaneously, ensuring effective time management and organization.

• . Requirements Analysis: Review and analyze requirements to ensure clarity, completeness, and testability.
• Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and effectiveness.
• Compliance: Ensure adherence to industry standards, regulations, and organizational policies.
• Documentation: Maintain accurate records of testing, defects, and results.
• Collaboration: Work with cross-functional teams, including development, product management, and customer support.
• Risk Management: Identify and mitigate risks that could impact product quality or release timelines.
• Continuous Learning: Stay up-to-date with industry trends, tools, and methodologies to improve QA practices.

• Provided exceptional customer service to our members.
• Provided benefit education regarding eligibility, benefits, and services provided on Medicare advantage plans.
• Processed Medicare enrollments and disenrollment in accordance with guidelines. Entered information during the enrollment process.
• Maintained detailed tracking of each function within the enrollment, disenrollment, and billing process, including correspondence and the issuance and accuracy of member ID cards.
• Assisted in getting the company through its open enrollment period.
• Additionally, managed a team and inspired them to attain targets. And also provided training and workshop session.

Medicare Enrollment Specialist.

• Provided exceptional customer service to our members.
• Provided benefit education regarding eligibility, benefits, and services provided on Medicare advantage plans.
• Processed Medicare enrollments and disenrollment in accordance with guidelines. # Entered information during the enrollment process.
• Maintained detailed tracking of each function within the enrollment, disenrollment and billing process including correspondence and the issuance and accuracy of member ID cards.
• Assisted in getting the company through its open enrollment period.
• Additionally, managed a Team and inspired them to attain targets. And also provided training and workshop sessions.

AR Associate

• Research and cash posting to customer accounts.
• Refund process.
• Work closely with other departments to resolve/research and apply unapplied payments.
• Oversee accounts receivable write-offs and billing adjustments.
• Process any necessary adjustments in a timely manner to keep the account well maintained.
• Additionally, managed a team and inspired them to attain targets. And also provided training and workshop sessions.
• Responsible for Weekly and Monthly Check run, Disbursement [ACH & WIRE] and Remittance advise for Both Client and Vendors as well.
• E-Mail Handling - AR mailbox handling, reply to client queries, client escalation emails.
• Responded to Medicare beneficiary inquiries via email, providing timely and accurate information on Medicare plans, benefits, and enrollment processes.
• Utilized email platforms to communicate with beneficiaries, brokers, and internal teams, ensuring effective coordination and resolution of Medicare-related matters.
• Email allocation to team.