Summary
Overview
Work History
Education
Skills
Interests
Timeline
Certification
Work Availability
Awards
Vignesh Soundara Rajan

Vignesh Soundara Rajan

Senior Account Manager - Uplers
Ahmedabad
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Seasoned Account Manager with 8 -year history in sales and account development. Adept at leveraging people skills and business acumen to develop customized solutions and approaches that achieve dramatic results.

Overview

13
13
years of professional experience
4
4
years of post-secondary education
2
2
Certificates

Work History

Senior Account Manager

Uplers
04.2016 - Current
  • Prepared client budgets by reviewing client billing and managing monthly invoices.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Contributed to annual revenue goals by selling new services and developing new accounts.
  • Developed deep knowledge of client's businesses and relationship to company objectives.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Reactivated dead or lost clients and established long-term relationships by understanding their needs and addressing their pain points.
  • Successfully grew business from scratch, increasing average revenue from $5K to $80K per month within one year.
  • Automated processes using AI, including email campaigns, post-mortem analysis, and client pain point analysis, resulting in increased efficiency and improved client satisfaction.
  • Retained and grew existing clients by implementing cross-sell and upsell strategies.
  • Negotiated sales and contract terms to successfully keep high-priority accounts
  • Created sales forecasts to target daily, monthly and yearly objectives.
  • Built relationships with customers and community to promote long term business growth.

Senior Business Development Executive

Uplers (Webby Monks)
04.2016 - 03.2019
  • Collaborated with sales, marketing and other internal teams to meet shared goals.
  • Developed and implemented successful sales strategies to drive growth and exceed by 130% revenue targets.
  • Created customer loyalty programs to increase repeat business.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Created and executed outbound demand generation campaigns, calls and emails to deliver qualified leads for sales team.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Assistant Operations Manager

WRMS - We Research Market Solutions Pvt Ltd
04.2015 - 03.2016
  • Utilized diverse research techniques and online or published data collection tools to amass key information or statistics, supporting business objectives.
  • Analyzed and consolidated data from different sources to generate campaign performance reports.
  • Scheduled interview appointments with respondents and created multiple questionnaires before commencing data collection.
  • Recorded 75 accurate respondents' answers during interviews for future reference.
  • Tracked key performance indicators to measure success of campaigns.
  • Conducted primary and secondary research to better understand customer needs and behaviors.
  • Collaborated with cross-functional teams to develop and implement market research strategies.

Project Team Lead

IBI Global Research Solutions
12.2014 - 06.2015
  • Followed strict guidelines to receive unbiased, unprompted responses.
  • Conducted telephone interviews of general population to collect data for Research and development studies.
  • Maintained customer engagement by completing short surveys with minimal complexity.
  • Performed quality control procedures to verify accuracy of spelling and grammar.
  • Recorded customer survey answers verbatim to achieve 100% accurate reporting.
  • Created and presented real-time reports on current market conditions to upper management.
  • Gathered data on competitors to analyze prices, sales and methods of marketing and distribution.
  • Devised and evaluated methods and procedures for collecting data such as surveys, opinion polls or questionnaires.

Senior Research Analyst

Azure Knowledge Corporation
03.2012 - 02.2014
  • Used varied statistical and data analysis techniques to draw conclusions from research.
  • Analyzed statistical data using both modern and traditional methods.
  • Conducted 276 in-depth qualitative and quantitative research to identify trends and generate insights.
  • Developed algorithms and software to automate data gathering and analysis processes.

Customer Service Representative

Sitel Corporation
01.2011 - 12.2011
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered around 200 customer telephone calls promptly to avoid on-hold wait times.

Education

Bachelor Of Science - Computer Science

University of Madras , Chennai
06.2007 - 11.2009
  • Awarded 61%

12th Grade - Schooling

Spartan Matriculation Higher Secondary School , Chennai
11.2005 - 12.2006
  • Awarded 68%

10th Grade - Schooling

Spartan Matriculation Higher Secondary School , Chennai
09.2004 - 04.2005
  • Awarded 70%

Skills

    Operations

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Interests

Playing drums

Listening songs

Cooking

Timeline

Senior Account Manager - Uplers
04.2016 - Current
Senior Business Development Executive - Uplers (Webby Monks)
04.2016 - 03.2019
Assistant Operations Manager - WRMS - We Research Market Solutions Pvt Ltd
04.2015 - 03.2016
Project Team Lead - IBI Global Research Solutions
12.2014 - 06.2015
Senior Research Analyst - Azure Knowledge Corporation
03.2012 - 02.2014
Customer Service Representative - Sitel Corporation
01.2011 - 12.2011

2009-Certified in TS: Microsoft in .NET Framework- Application Development Foundation

11-2009

2009-Certified in TS: Microsoft in .NET Framework 2.0- Web based Client Development

07-2009
University of Madras - Bachelor Of Science, Computer Science
06.2007 - 11.2009
Spartan Matriculation Higher Secondary School - 12th Grade , Schooling
11.2005 - 12.2006
Spartan Matriculation Higher Secondary School - 10th Grade , Schooling
09.2004 - 04.2005

Certification

2009-Certified in TS: Microsoft in .NET Framework- Application Development Foundation

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Awards

IBI - I was awarded for an Outstanding Leadership performance on April 2014 

Uplers - I was awarded ENSTAR of the month for commitment and the way I managed the deadlines and dependencies as well respecting others commitment too - on July 2018.


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