Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vignesh V

Chennai

Summary

Dynamic QA Specialist with extensive experience at DHL Global Forwarding, excelling in test planning and bug reporting. Proven ability to enhance software quality through meticulous manual testing and SQL querying. Adept at collaborating with cross-functional teams, driving process improvements, and ensuring customer satisfaction through effective communication and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Specialist

DHL Global Forwarding
Chennai
05.2023 - Current
  • Maintained up-to-date knowledge of industry trends and best practices in QA techniques.
  • Analyzed user stories and acceptance criteria to create test plans and test cases.
  • Wrote clear bug reports with detailed reproduction steps for developers.
  • Participated in regular meetings with stakeholders to discuss project status updates.
  • Collaborated with development team to resolve issues quickly and efficiently.
  • Reviewed project documentation such as requirement specifications, design documents.
  • Executed SQL queries to validate data integrity in the databases.
  • Conducted detailed manual tests on software applications to ensure system requirements were met.
  • Implemented Agile methodology throughout the software development life cycle.
  • Developed test plans and test cases to ensure software quality assurance.
  • Analyzed system requirements to identify potential testing scenarios.
  • Engaged in continuous learning to stay updated with the latest testing tools and methodologies.
  • Utilized various bug tracking tools to document defects during testing cycles.
  • Simulated real world scenarios while executing tests to ensure accuracy of results.
  • Performed functional, integration, regression, and end-to-end testing.
  • Created detailed bug reports with clear steps to reproduce the issue.
  • Documented all phases of the Software Development Life Cycle.
  • Executed test scripts and logged defects, working with application team to resolve issues arising out of testing process.
  • Utilized bug tracking systems to document and manage issues identified during testing.
  • Assisted in the development of automated test scripts to complement manual testing efforts.
  • Performed regression testing, smoke testing, and usability testing for various software releases.
  • Supported user acceptance testing (UAT) by preparing test environments and assisting users.
  • Participated in sprint planning and review meetings to provide testing insights.

Senior Executive

C.H Robinson Pvt.Ltd
Chennai
07.2021 - 05.2023
  • Handling imports desk activities, such as operations, documentation, and accounting.
  • I have worked in import customer service and know how to communicate with customers.
  • Communicated with agents and liners for booking shipments, and coordinated with them until the cargo was de-stuffed.
  • Filing Import Security Filing (ISF 10) for all import shipments entering the United States prior to arrival.
  • Allocating containers for consol shipments based on the weight and volume.
  • Following up with the liner/co-loader for the arrival notice and debit notes.
  • Tracking vessels, flight details on the carrier website, and updating our system.
  • Training needs assessment and guidance for juniors.
  • Train the new recruiters and help them understand the work.
  • The Continuous Review Meeting (CRM) will be conducted on a monthly basis within the team for process improvement.

Senior Process Associate

DHL Global Forwarding (India)
Chennai
01.2019 - 06.2021
  • Monitored team performance and provided coaching when needed.
  • Resolved escalated issues from customers in a timely manner while ensuring satisfaction with solutions provided.
  • Performed root cause analysis on identified issues impacting customer experience or process performance.
  • Onboarded new employees by providing training materials and guidance.
  • Developed and implemented process improvement initiatives to reduce customer wait times.
  • Maintained positive working relationship with fellow staff and management.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Have been into France Migration for all new process and have successfully migrated
  • For France AFR, I am the only person in all process Migration and Go live
  • Voice of Customer Service (VOC) will be conducted with branch representatives for addressing their issues and concerns from our end.
  • Active participation in meetings & knowledge sharing.

Senior Executive

20CUBE Logistics solution Pvt.Ltd
Chennai
05.2014 - 05.2018
  • Good part of handling in AP & AR.
  • Client ratings for various clients have been done manually and advised to the branch.
  • Cost posting the debit note in the system and forwarding it to the Finance team for making payments to the carrier to obtain the DO.
  • Raising an invoice to the customer and agents based on the shipment terms, and sending it across.
  • Updating the client rates in the system, as per the quote given by the sales team.
  • Disputing with Origin agents and vendors in the case of incorrect debit notes provided and not in accordance with the approved tariff.
  • Checking and giving payout approval for duty charges to the customer service representatives based on the customer’s payment history and outstanding balance.
  • Checking and giving payout approval for duty charges to the customer service personnel based on the customer’s payment history and outstanding.
  • Sending statements of accounts (SOA) to the clients as per their required schedule.
  • Ensuring that the follow-up reports and clarification reports are sent to the branches.
  • Tracking vessels, flight details on the carrier website, and updating our system.
  • Sending air shipment outturns to the cartage team for cargo clearance.
  • Sending sea shipment FCL/LCL delivery orders and outturns to the cartage team for cargo clearance.

Education

MBA - Logistics And Shipping Management

Vels University
Pallavaram
05-2014

Bachelor of Arts - Computer Science

D.G.Vaishnav College
Arumbakkam
01-2012

Skills

  • Test planning
  • Bug reporting
  • SQL querying
  • Manual testing
  • Agile methodology
  • Data validation
  • Logistics coordination

Languages

Tamil
First Language
English
Advanced (C1)
C1

Timeline

Specialist

DHL Global Forwarding
05.2023 - Current

Senior Executive

C.H Robinson Pvt.Ltd
07.2021 - 05.2023

Senior Process Associate

DHL Global Forwarding (India)
01.2019 - 06.2021

Senior Executive

20CUBE Logistics solution Pvt.Ltd
05.2014 - 05.2018

MBA - Logistics And Shipping Management

Vels University

Bachelor of Arts - Computer Science

D.G.Vaishnav College

Similar Profiles

CREATE PROFILE
Vignesh V