Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Accomplishments
Timeline
Generic

Vignesh v

Chennai

Summary

Results-driven professional with 4.6 years of experience in supply chain management, emphasizing 3.6 years in order management. Includes 1 year of healthcare experience with a focus on medical billing. Skilled in optimizing customer support and order management processes to boost efficiency and productivity.

Overview

7
7
years of professional experience

Work History

Senior associate

Capgemini
09.2024 - 09.2025
  • Oversaw case management using Salesforce and Outlook systems to enhance efficiency.
  • Created sales orders by utilizing purchase order copies accurately.
  • Processed RMAs for damaged or incorrect items to facilitate returns.
  • Issued credits for shortages while rebilling for overages as needed.
  • Generated necessary documentation such as invoices, certificates, and packing slips.
  • Responded to customer inquiries, collaborating with accounting and sales teams for resolution.
  • Managed order blocks related to credit holds and pending payments effectively.
  • Addressed escalation cases requiring immediate support from relevant teams.

Senior representative

Concentrix technologies india pvt ltd
06.2021 - 12.2023
  • - Managed order processing and logistics within the sales support team, ensuring timely completion of all sales and back orders.
  • - Monitored and processed various types of orders including air freight, ground freight, overnight shipment, rush orders, overweight orders, and bulk orders.
  • - Handled the creation of purchase orders following standard operating procedures, ensuring accuracy and efficiency.
  • - Managed multiple vendors and accounts, each with distinct rules and requirements for order fulfillment.
  • - Successfully handled both US and CA orders, adhering to different sets of SOP rules for each.
  • - Responded to customer inquiries and requests for order updates, providing timely and accurate information.
  • - Collaborated with cross-functional teams to address order changes and modifications, ensuring seamless order processing and customer satisfaction.
  • - Successfully handled export documentations, process invoice bill by capturing accurate information of shipping address, total amount payable, place of destination etc.
  • - Handled manually creating of invoices for US team (export doc) by following the set of rules and regulations.

Client partner

Access healthcare
06.2018 - 06.2019
  • - Accurately entered and updated clinical information of patients in the database, ensuring data integrity and confidentiality.
  • - Recorded vital patient details, including name, date of birth, address, treatment received, and provider information, with meticulous attention to detail.
  • - Organized and maintained different types of documents, such as prescriptions, lab reports, and imaging reports, to facilitate efficient retrieval and review of patient records.
  • - Managed three distinct stages of processing patient medical records, guaranteeing accuracy and compliance with regulatory standards.

Education

BCA - undefined

Sree muthukumaraswamy college
01.2017

12 th - undefined

Everwin matriculation school
01.2014

10 th - undefined

Everwin matriculation school
01.2012

Skills

  • Adaptability and flexibility
  • Problem-solving abilities
  • Shipment processing
  • Order fulfillment
  • Customer relationship management (CRM)
  • New hire training
  • Decision-making
  • Time management

Hobbies and Interests

Movies, Games, Music

Accomplishments

  • Received client appreciation for production and maintaining accuracy with zero error rate, and for supporting multitask simultaneously when support is needed from the client side.

Timeline

Senior associate

Capgemini
09.2024 - 09.2025

Senior representative

Concentrix technologies india pvt ltd
06.2021 - 12.2023

Client partner

Access healthcare
06.2018 - 06.2019

BCA - undefined

Sree muthukumaraswamy college

12 th - undefined

Everwin matriculation school

10 th - undefined

Everwin matriculation school

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