Summary
Overview
Work History
Education
Skills
SOFT SKILL
Timeline
Generic
Vignesh V

Vignesh V

Business Process Consultant | Salesforce CRM & Oracle Fusion
Chennai,TN

Summary

Results-driven Business Process Consultant with 6+ years of experience supporting cloud-based enterprise applications, CRM, and ERP systems. Strong functional expertise in Oracle

Fusion Cloud and hands-on knowledge of Salesforce CRM (Sales Cloud and Service Cloud). Seeking roles as Salesforce Functional Consultant, Business Analyst, or Oracle Fusion Functional Consultant.

Overview

6
6
years of professional experience

Work History

Senior Engineer – Business Development & Order Management

Movate Technologists Pvt. Ltd.
04.2021 - Current
  • Experienced in cloud-based enterprise applications and CRM systems , supporting customer-facing business operations.
  • Hands-on knowledge of Salesforce Lightning (Sales Cloud & Service Cloud fundamentals) with CRM case and account management experience.
  • Supported sales-related processes aligned to Salesforce concepts, including opportunity creation, updates, sales stage tracking, and cloud license–based sales flows.
  • Strong expertise in Oracle Fusion Cloud (Order Management, RMA, Credit & Rebill) within Order-to-Cash (O2C) processes.
  • Participated actively in UAT and regression testing for system enhancements and releases; created test scenarios, executed test cases, and tracked defects.
  • Suggested process improvements and system-driven automation to reduce manual effort and errors.
  • Gathered and analyzed business requirements, performed impact analysis, and documented functional requirements, process flows, and SOPs.

Technical Support Engineer

Sutherland Global Services Pvt. Ltd.
10.2019 - 12.2020
  • Provided end-to-end voice-based technical support for devices, digital services, and Alexa-related issues.
  • Delivered clear product demos and technical guidance to customers over calls.
  • Logged, tracked, and resolved customer issues using ticketing systems.
  • Collaborated with development and product teams to escalate and resolve complex technical cases.
  • Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.

Education

B.E - Automobile Engineering

Vinayaka Missions University
Chennai, India
06-2016

Higher secondary -

Sri Rama Krishna Boys School
Chennai, India
05-2012

Skills

Expertise in technical operation and customer support

Salesforce CRM

Oracle Fusion Cloud

User Acceptance Testing

Knowledge in SQL

Results-oriented

CRM & ERP Systems Support and Process Improvement

Cross- functional Collaboration

SOFT SKILL

Customer Focus

Team Collaboration

Accountability and Ownership

Analytical Thinking

Adaptability

Timeline

Senior Engineer – Business Development & Order Management

Movate Technologists Pvt. Ltd.
04.2021 - Current

Technical Support Engineer

Sutherland Global Services Pvt. Ltd.
10.2019 - 12.2020

B.E - Automobile Engineering

Vinayaka Missions University

Higher secondary -

Sri Rama Krishna Boys School
Vignesh VBusiness Process Consultant | Salesforce CRM & Oracle Fusion