Vignesh Vaitheeswaran
Salem
Summary
Detail-oriented individual with extensive experience in process improvement and team collaboration. Recognized for developing effective onboarding programs and quality control measures that drive operational success and enhance customer satisfaction.
Overview
11
11
years of professional experience
Work History
Team Lead
Omega Healthcare pvt ltd
Bangalore
06.2025 - Current
- Managed project timelines and delegated tasks to team members effectively.
- Led team in daily operations to optimize workflow and achieve goals.
- Collaborated with cross-functional teams to improve service delivery processes.
- Implemented quality control measures to maintain high service standards.
- Coordinated training sessions and developed onboarding materials to support new employee integration.
Quality Analyst
Omega Healthcare pvt ltd
Bangalore
08.2023 - 05.2025
- Collaborated with teams to develop and refine quality assurance protocols.
- Reviewed and analyzed data to identify and implement process improvements.
- Provided training and support to new quality analysts.
Senior process executive
Omega Healthcare pvt ltd
Bangalore
02.2018 - 07.2023
- Identified customer needs during interactions to provide tailored support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Addressed customer requests and answered questions to enhance overall satisfaction.
Senior Process executive
EXL
Ernakulam
02.2017 - 01.2018
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Collaborated with cross-functional teams to meet project objectives.
- Addressed customer requests and answered questions, enhancing overall satisfaction.
Process Executive
Omega Healthcare pvt ltd
Trichy
05.2015 - 09.2016
- Executed daily tasks with precision and attention to detail, ensuring smooth operations.
- Collaborated with diverse coworkers to achieve goals and tackle product and service-related issues.
- Presented innovative ideas and solutions that improved team collaboration and resolved challenges.
Education
BCA -
Jairam Arts And Science College
Salem04-2014
Skills
- Team leadership
- Project management
- Operational oversight
- Process improvement
- Customer relationship management
- Risk management
- Onboarding programs
Languages
Tamil
Native
Native
English
Advanced (C1)
C1
Malayalam
Beginner
A1
Timeline
Team Lead
Omega Healthcare pvt ltd
06.2025 - Current
Quality Analyst
Omega Healthcare pvt ltd
08.2023 - 05.2025
Senior process executive
Omega Healthcare pvt ltd
02.2018 - 07.2023
Senior Process executive
EXL
02.2017 - 01.2018
Process Executive
Omega Healthcare pvt ltd
05.2015 - 09.2016
BCA -
Jairam Arts And Science College