Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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VIGNESH VENKATESH

VIGNESH VENKATESH

Senior Executive-Global Procurement
Bangalore

Summary

A competent and a multi-faceted professional of total 16+ years with diverse experience in Customer Service, Operations, Risk Management, Banking and Supply Chain Management.

Demonstrated commitment to innovate excellence with the ability to work across multiple business models and multi-national cultures. Established record of crafting and executing strategies and successfully managing budgets through lean business processes resulting in increased profitability and substantial cost reductions.

Presently associated with Cognizant Technology Solutions as part of Global Travel Procurement Team as a Senior Executive handling Events and Sourcing for APAC & India.

Overview

17
17
years of professional experience
3
3
years of post-secondary education
6
6
Languages

Work History

Senior Executive-Global Procurement

Cognizant Technology Solutions
Bengaluru
05.2019 - Current
  • Successfully executed large-scale events designed to increase employee participation.
  • Solicited feedback from clients to assess event success and uncover opportunities for improvement.
  • Leading team of program administrators to handle Amex queries and assess performances to determine training needs and define accurate plans for decreasing process lags.
  • Develop team effectiveness through 1 to 1 coaching, feedback, performance reviews, quality checks, regular team meetings and formal appraisals
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Analyze travel data within online booking tools and provide regular reports to management
  • Reporting and spend analysis to monitor and drive department trends globally
  • Working collaboratively with leadership to develop and implement key cost savings initiatives and process improvements
  • Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
  • Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Procurement Professional

IBM India Private Limited
Bengaluru
08.2013 - 12.2018
  • Managing Advertising / Media Agencies and Print vendors for planning and monitoring for fulfillment of various Events/Requirements for ISA and ASEAN
  • Additionally, managing Employee Transport Suppliers across regions to ensure Smooth operation of Service of Employee Transportation and Car Rentals
  • Negotiating with Internal Clients and Suppliers for Successful RFP's Including multiple levels of Negotiations leading to eventual agreements on Pricing, Quantity and Quality
  • Analyzing changing client/market conditions and driving savings out of expense
  • Eliminating SOX defects by ensuring all check point and required parameters has been cleared before starting Agreed services
  • Ownership and addressing client concerns to ensure Client Sat Identification and mitigation of any risks/issues that are foreseen as potential bottlenecks to process
  • Responsible to meet Business Controls objectives however aligning it with Client needs
  • Back end support for resolution over Issues pertaining to Travel and card functions.
  • Negotiated complex corporate procurement contracts by working closely with internal and external contacts.
  • Reviewed and issued contracts and blanket purchase orders after choosing ideal vendor and drive procurement process.
  • Created plans and communicated deadlines to complete projects on time.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Corporate Card Analyst

American Express Banking Corp
Bengaluru
12.2010 - 07.2013
  • Handling corporate card related services for IBM
  • Support for resolution of Issues pertaining to Travel and card functions
  • Develop effective relationship with all key stakeholders (including card members, IBM procurement, Third party vendors and Internal Team members)
  • Supporting and bridging Gap between IBM and internal team members to resolve unresolved issues pertaining to cards.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Recognized across organization for diligence, accuracy and contributions toward maintaining positive cash position through problem resolution.
  • Monitored accounts for signs of fraud and non-payment issues.
  • Streamlined processes for early identification of potential credit system and monitoring problems.
  • Collaborated with management to evaluate credit strategies and develop improvements.
  • Work cross-functionally with sales, management and other departments to maintain effective operations.
  • Developed strategies to expedite payments and customer resolutions.

Credit Collections Manager

American Express Banking Corp
Bengaluru
01.2009 - 11.2010
  • Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
  • Supervised staff of collectors, monitoring phone calls and letters.
  • Contacted customers to discuss late payments and options for remitting amounts due.
  • Filed and addressed employee complaints in accordance with company policies and government regulations.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Created daily and weekly cash reports for accounting management.
  • Worked with legal resources and recovery teams to manage default issues.
  • Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.

Team Member - Remittance

American Express Banking Corp
Bengaluru
10.2006 - 12.2008
    • Ensuring 100% delivery rate for undelivered Corp cards by coordinating with channels
    • Coordinating with major clients like IBM, HP, CISCO, INTEL, ORACLE, SAP INDIA, etc for financial related issues
    • Computerized recordkeeping systems, initiating and maintaining financial accuracy and current tracking in tool.
    • Ensuring remittance files are processed and adhered to compliance policy.
    • Handled day-to-day accounting processes to drive financial accuracy.
    • Streamlined daily reporting information entry for efficient record keeping purposes.
    • Recorded deposits, reconciled monthly bank accounts and tracked expenses.

Credit Analyst

American Express Banking Corp
Gurgaon
08.2005 - 10.2006
  • Assessed credit risk and analyzed financial statements.
  • Conducted presentations to upper management and executive teams for loan recommendations.
  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
  • Placed customer accounts on hold due to past due payments.
  • Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment.
  • Carried out day-to-day duties accurately and efficiently.
  • Collaborated with team members to achieve target results.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity

Education

Bachelor of Arts - Economics

Gurunanak College
Chennai, TN
03.1998 - 04.2001

Skills

Customer relationship Management

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Accomplishments

    • Received key performer recognition in Q4 2019 for identifying the gaps in Travel data and in rectifying the same with liaising with travel agency.

    • Saved 15% CTO through re-structuring and re-negotiating vendor contracts.

    • Achieved consistent Savings of 1.4-1.7 M US$ every Quarter under Ground Transport and the major Contributor to AP Travel Savings from India.

    • Received C-Sat Award for star performer of the month twice in 2017.

    • Received Excellence in Procurement Award for Q3 2015 for playing a key role in implementing IBM Integrated Transport Services for Ground Transport in 2015.

    • Received consistent performance recognition for less roll rate of 3 % between 2011-13 irrespective of the Delinquency size of portfolio.

    • Received best performer recognition in Jan 2006 for 98.6% resolution out of the personal Loan portfolio of 10.5 Cr (previous best in Amex was 96% out of 7.2 Cr).

    • Received Best New Performer certification in 2010.

Timeline

Senior Executive-Global Procurement

Cognizant Technology Solutions
05.2019 - Current

Procurement Professional

IBM India Private Limited
08.2013 - 12.2018

Corporate Card Analyst

American Express Banking Corp
12.2010 - 07.2013

Credit Collections Manager

American Express Banking Corp
01.2009 - 11.2010

Team Member - Remittance

American Express Banking Corp
10.2006 - 12.2008

Credit Analyst

American Express Banking Corp
08.2005 - 10.2006

Bachelor of Arts - Economics

Gurunanak College
03.1998 - 04.2001

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VIGNESH VENKATESHSenior Executive-Global Procurement