Hi, I’m
Vignesh Venkateswaran
Chennai,TN
Summary
- Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
- Monitor large cash transactions & adhering to KYC norms.
- NEFT, & RTGS processing.
- Performing Depository Operation.
- Performing RDVU Operations - Processing and KYCs checking of New Account Opening.
- RETAIL ASSETS Operations - Processing of loan files from Sanctioning to Disbursal.
- Responsible to deal with investments and new accounts every day.
- Manage the plan and new schemes which are being introduced by the bank.
- Insure the satisfaction of customers.
- Handle all the other responsibilities related to the job.
- Ensuring customer satisfaction by providing superior service delivery & achieving service quality norms.
- To provide product Support to ensure that sales targets by branch and through direct sales teams are met.
- Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
11
years of professional experience
Work History
Tamilnad Mercantile Bank
Assistant Manager
01.2014 - Current
Job overview
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- High Knowledge in Payments
- Possess domain and functional expertise on understanding business requirements from stakeholders.
- High Client Facing Skills
- Having Basic Knowledge in SWIFT.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Having Skills on SQL.
Education
SRR Engineering CollegeChennai
Bachelor of Technology from Information Technology
05.2012
Skills
Programming Languages: SQL, PL/SQL
Script Languages: SQL scripting
Platforms: Windows 2003 Server, UNIX, Windows XP/Vista/7/8, MAC OS X
Databases: Oracle R12, MS SQL Server 2005, 2008, 2014
UML Tools: MS Visio, MS Project, UML
- Project management abilities
- Operations Management
- Customer Relationship Management (CRM)
Domain Knowledge: Banking
Timeline
Assistant Manager
Tamilnad Mercantile Bank
01.2014 - Current
SRR Engineering College
Bachelor of Technology from Information Technology
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