Vignesh Venugopal Nair
Senior Service Executive
kalyan
Summary
A passionate and results-driven professional with over 6 years of experience, committed to working with full dedication to achieve organizational goals, enhance skills and knowledge, and remain open to learning in a dynamic work environment.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
Senior Process Associate
Tata Consultancy Services
Mumbai
02.2024 - Current
- Solve customer's queries in real time
- Identified issues and provided solutions to customers
- Collaborated with team members to resolve customer issues
- Collected feedback from customers to enhance service
- Identified and resolved process issues to drive optimal workflow and business growth.
- Gathered, organized and input information into digital database.
Business Delivery Associate
Accenture
Mumbai
05.2022 - 01.2024
- Solved routine problems by referring to general guidelines
- Worked with team members to resolve claims
- Analyzed customer cases to facilitate settlements for default customers
- Registered new vehicle insurance accident cases in the system
Data Entry Operator / Web Facilitator
Debts Recovery Tribunal 2, Mumbai
Mumbai
12.2018 - 05.2022
- Updated all case-related records on the portal
- Resolved queries related to cases
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records, and chronologies of entry activities.
- Corrected data entry errors to prevent duplication or data degradation.
- Used computer software to store and retrieve data.
Education
SSC -
Maharashtra Board
Mumbai 04.2011 - 03.2012
HSC -
Maharashtra Board
Mumbai 02.2013 - 02.2014
TY BCOM - Commerce
Mumbai University
Mumbai 04.2015 - 01.2020
Pursuing Advanced Data Analytics -
Intellipaat (in Collaboration With IIT Roorkee)
Mumbai 04.2024 - Current
Skills
MS office
Positive Attitude
Adaptability
Active Listening
Power BI
Python basic
MS SQL
MS excel
MS office
Extracurricular activities
Performed numerous dance events and reality shows.
Choreographed several shows and sangeet performances.
Took part in the Guinness World Record for the largest drawing competition.
Well-versed in playing the Chenda, a traditional Malayalam musical instrument.
Personal Information
- Date of Birth: 11/22/96
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Timeline
Pursuing Advanced Data Analytics -
Intellipaat (in Collaboration With IIT Roorkee)
04.2024 - Current
Senior Process Associate
Tata Consultancy Services
02.2024 - Current
Business Delivery Associate
Accenture
05.2022 - 01.2024
Data Entry Operator / Web Facilitator
Debts Recovery Tribunal 2, Mumbai
12.2018 - 05.2022
TY BCOM - Commerce
Mumbai University
04.2015 - 01.2020
HSC -
Maharashtra Board
02.2013 - 02.2014
SSC -
Maharashtra Board
04.2011 - 03.2012
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