Vignesh Kumar
Chennai
Summary
IT Support Analyst with 10+ years of experience providing technical assistance and Skilled in installing, configuring, and troubleshooting systems and resolving network issues. With a passion for protecting critical data and systems and with expertise in security engineering, system forensics and vulnerability management. Well-versed in risk assessment, intrusion detection and incident response. Proven ability to ensure that systems are secure and compliant.
Overview
13
13
years of professional experience
Work History
Sr. Engineer Technical Support
Valeo India Pvt Ltd
Chennai
08.2020 - 08.2023
- Identifying current and emerging technology issues including security trends, vulnerabilities and threats of enquiry
- Conducting security assessments through vulnerability testing and risk analysis
- Performing both internal and external security audits and Analyzing security breaches to identify the root cause
- Continuously updating the company’s incident response and disaster recovery plans
- Working knowledge on APPS4U Authentication console, providing admin access
- Trouble shooting Pulse Secure VPN client windows and MAC Laptop
- Basic Trouble shooting in pulse secure appliances
- Raising case and engaging with the Pulse secure vendor
- Resetting VPN pin, generating temporary password, generating mobile QR code, generating unlock code for VPN authentications
- Knowledge of Cortex XDR Agent installation, upgradation, troubleshooting
- Working Knowledge on Data Sanitization tool like BLANCCO
- Knowledge on McAfee console - host access provisioning, user mapping, report acquisition from the console and report analysis
- Hands on experience in Identity Access Management tool like, EAM console which is used for password resetting, assign card, changing its pin, blocking a card and so on
- Hands on experience in Encryption and Decryption using McAfee
- Co-ordinated with team in configuring and resolving various security compliance issues on mobile with the working knowledge on SMART4U Mobile Portal
- Managed 10000+ assets across India in 6 Sites and handled a team of 40 helpdesk engineers for End User environment provisioned with Laptop/Desktop – Device Allocation, Software installation, Diagnosis &
- Resolution of IT related incidents as per SLA.
IT MANAGER
RSN Engineering and Construction Company Pvt Ltd
Chennai
07.2016 - 04.2018
- WHEN U REACH THE END OF YOUR ROPE, TIE A KNOT IN IT AND HANG ON –Thomas Jefferson, Responsible for IT requirements and fulfilling as required by the company specification to all RSN Group management office, factories, hotels Responsible for all the IT Employees performance assessment towards KPI Visiting all the units once in 3 months to make a IT audit Responsible for making a server set up for all the office units Responsible for recruiting IT engineers for the deployment in all the office units
- Maintaining all the documents in server as required by the company management as well as the ISO requirement Protecting the hacking possibilities for all the office units
- Ensure the security of the server infrastructure by implementing industry best-practices regarding
- Privacy, security, and regulatory compliance.
Sr. System Administrator
RSN Engineering and Construction Company Pvt Ltd
Chennai
04.2016 - 07.2016
- Monitor all system alerts and assist to resolve complex issues in system hardware and software
- Administer efficient work of servers and system and provide support to everyday operations
- Analyze system for failure and assist to restore files with help of operating system
- Supervise efficient application of various window patches and security controls
- Manage and monitor system plans and supervise all activities for plan and unplanned systems
- Install and configure various commercial products on window operating systems
- Installed and Configured CCTV in office premises
- Installed, configured, and troubleshoot Windows Server 2012
Sr. System Administrator
Thrikel Business Solutions Pvt Ltd
Chennai
02.2015 - 03.2016
- Administered change management related to OS upgrades and software installation
- Installed, configured and troubleshoot Windows Server 2012
- Researched, recommended and implemented network enhancements that improved system reliability and performance
- Manage database, monitor trouble tickets and provide appropriate resolution for same
- Determine support to patch application and timeframe for same and develop appropriate strategies
- Develop complex system standards and recommend improvements to enhance performance
- Coordinate with management and evaluate conduct capacity for system.
System Administrator
Lotus Trainers and Consultants Pvt Ltd
Chennai
07.2014 - 02.2015
- WHEN U REACH THE END OF YOUR ROPE, TIE A KNOT IN IT AND HANG ON –Thomas Jefferson, Administered change management related to OS upgrades and software installation
- Installed, configured, and troubleshoot Windows Server 2012
- Researched, recommended and implemented network enhancements that improved system reliability and performance
- Responsible for maintaining LAN and Server/Desktop/ Laptop
- Lead a team of 25 members on a Data Conversion Project.
System Administrator
RTM Info Solutions
12.2012 - 07.2014
- Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software
- Administered change management related to OS upgrades and software installation
- Installed, configured Windows Server 2008
- Researched, recommended and implemented network enhancements that improved system reliability and performance
- Responsible for maintaining LAN and Desktop/ Laptop.
System Administrator
Striver Technologies
Chennai
12.2010 - 12.2012
- Provided technical support for hardware/software configurations and applications
- Administered and supported local/LAN printers LAN Administration: added users; printers; removed users; controlling access right list Maintained technical knowledge in networking area, operating system (Server and PC).
Support engineer
Valeo India Pvt, Inspirisys Solutions Ltd
Chennai
- WHEN U REACH THE END OF YOUR ROPE, TIE A KNOT IN IT AND HANG ON –Thomas Jefferson
- Major Projects & Accomplishments Solely established a company-wide Anti-Virus solution and Installed backup server
- Effectively planned and implemented a software solution which allowed for tracking of technical support requests and documentation via a Web-Based searchable knowledge base.
Education
B.Sc. - Computer Science
2012
Diploma - EEE (Electrical and Electronics Engineering
2009
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2008
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VIGNESH
2005
Skills
- Technical Support: Level 2
- Operating Systems:
- Windows (10,11), Linux
- Servers: Windows Server (2016-2022)
- VPN & Remote Support: Pulse Secure (Client VPN & Web VPN), Bomgar
- Firewall: SonicWALL TZ-300, TZ-500
- ITSM Tools: JIRA & Service Now
- Encryption Tool: McAfee (Trellix) Drive Encryption, Bitlocker, PGP Encryption
- Enterprise Backup & Recovery: Commvault
- IAM Tools: APPS4U & EAM (Enterprise Access Management)
- Networking Skills:
- Knowledge on Routing and Switching & Firewall
- Knowledge on VPN Technology
- Firewall & Honey pots
- IDS & IPS
- Incident Handling & Response and Joining the critical incidents
- Proxy Configuration
- Microsoft Server Skills:
- Create and Manage Group Policy
- Configure and Manage Active Directory (User Management, Asset Management)
- Ethical Hacking Skills:
- Footprinting and Reconnaissance
- Social Engineering
- Email Hacking
Timeline
Sr. Engineer Technical Support
Valeo India Pvt Ltd
08.2020 - 08.2023
IT MANAGER
RSN Engineering and Construction Company Pvt Ltd
07.2016 - 04.2018
Sr. System Administrator
RSN Engineering and Construction Company Pvt Ltd
04.2016 - 07.2016
Sr. System Administrator
Thrikel Business Solutions Pvt Ltd
02.2015 - 03.2016
System Administrator
Lotus Trainers and Consultants Pvt Ltd
07.2014 - 02.2015
System Administrator
RTM Info Solutions
12.2012 - 07.2014
System Administrator
Striver Technologies
12.2010 - 12.2012
Support engineer
Valeo India Pvt, Inspirisys Solutions Ltd
B.Sc. - Computer Science
Diploma - EEE (Electrical and Electronics Engineering
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VIGNESH
Accomplishments
- Certifications: Certified Hardware Engineer - IIHT Critical Infrastructure protection Certification – OPSWAT.
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