Vignesh Karthik N
Senior Technical Support Engineer
Chennai
Summary
Flexible Technical Support Engineer with 8+ years of experience helping clients maintain smooth operations. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certification
5
5
Languages
Work History
Senior Technical Support Engineer
Pellucid Healthcare Networks Pvt. Ltd.
Chennai
06.2015 - Current
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Served as primary point of contact for support relating to owned solutions and products.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Worked directly with clients with 10-20 sub centers in rollout and post-rollout stages to train and support new applications and systems.
- Performed root cause analysis of reported issues to enact corrections.
- Traveled with sales engineers on customer site visits to respond to specific technical questions.
- Maintained response times to support business continuity.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Updated and maintained current customer support database.
Technical Support Engineer
Pellucid Healthcare Networks Pvt. Ltd.
Chennai
09.2012 - 11.2013
- Served as primary point of contact for support relating to owned solutions and products.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Updated and maintained current customer support database with over 70+ clients with multiple product .
Education
Bachelor of Technology - Information Technology
James College of Engineering And Technology
Nagercoil 05.2008 - 04.2011
Diploma - Computer Science
Kalaivanar N. S. K. Polytechnic College
Chenbagaramanputhoor 05.2005 - 05.2008
Skills
Staff education and training
Desktop support
Application support
Technical issues analysis
Customer service expert
Support system management
Customer relationship management
Bug tracking
Certification
CCNA
Timeline
Senior Technical Support Engineer
Pellucid Healthcare Networks Pvt. Ltd.
06.2015 - Current
Technical Support Engineer
Pellucid Healthcare Networks Pvt. Ltd.
09.2012 - 11.2013
CCNA
04-2012
Bachelor of Technology - Information Technology
James College of Engineering And Technology
05.2008 - 04.2011
Diploma - Computer Science
Kalaivanar N. S. K. Polytechnic College
05.2005 - 05.2008