Vignesh Karthik N
Senior Technical Support Engineer
Chennai
Summary
Flexible Technical Support Engineer with 8+ years of experience helping clients maintain smooth operations. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certification
5
5
Languages
Work History
Senior Technical Support Engineer
Pellucid Healthcare Networks Pvt. Ltd.
Chennai
06.2015 - Current
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Served as primary point of contact for support relating to owned solutions and products.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Worked directly with clients with 10-20 sub centers in rollout and post-rollout stages to train and support new applications and systems.
- Performed root cause analysis of reported issues to enact corrections.
- Traveled with sales engineers on customer site visits to respond to specific technical questions.
- Maintained response times to support business continuity.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Updated and maintained current customer support database.
Technical Support Engineer
Pellucid Healthcare Networks Pvt. Ltd.
Chennai
09.2012 - 11.2013
- Served as primary point of contact for support relating to owned solutions and products.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Updated and maintained current customer support database with over 70+ clients with multiple product .
Education
Bachelor of Technology - Information Technology
James College of Engineering And Technology
Nagercoil 05.2008 - 04.2011
Diploma - Computer Science
Kalaivanar N. S. K. Polytechnic College
Chenbagaramanputhoor 05.2005 - 05.2008
Skills
Staff education and training
undefinedCertification
CCNA
Timeline
Senior Technical Support Engineer
Pellucid Healthcare Networks Pvt. Ltd.
06.2015 - Current
Technical Support Engineer
Pellucid Healthcare Networks Pvt. Ltd.
09.2012 - 11.2013
CCNA
04-2012
Bachelor of Technology - Information Technology
James College of Engineering And Technology
05.2008 - 04.2011
Diploma - Computer Science
Kalaivanar N. S. K. Polytechnic College
05.2005 - 05.2008
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