Vignesh Kumar H
Quality Management
Chennai
Summary
Dynamic professional with a proven track record at Hyundai Motor India, excelling in customer service and operations management. Achieved significant reductions in response times and customer complaints through effective problem-solving and process optimization. Skilled in MS Office, fostering collaboration across departments to enhance productivity and drive continuous improvement initiatives.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Coordinator
Hyundai Motor India
2021 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Organized client records and updated databases regularly, ensuring accurate information at all times.
- Implemented effective time management techniques, optimizing daily operations for maximum output.
- Reduced response time to customer queries by streamlining internal processes.
- Maintained detailed documentation of daily activities for reference purposes and data analysis insights into process optimization opportunities.
- Conducted periodic evaluations of customer feedback to identify trends and areas requiring attention.
- Exceeded performance targets consistently by maintaining a proactive approach to tasks.
- Streamlined communication between departments for improved customer experience.
Quality Improvement Specialist
Hyundai Motor India
01.2018 - 12.2020
- Developed and executed validation protocols for new equipment or processes, ensuring compliance with industry regulations and customer requirements.
- New Car Quality Development & Process Confirmation Involves planning, monitoring, and improving vehicle quality from the initial development stage to mass production, ensuring the car meets customer expectations, safety standards, and company quality targets.
- Spearheaded root cause investigation efforts for major non-conformances, providing timely resolution and minimizing impact on customers and production schedules.
- Established performance metrics for suppliers, contributing to improved supplier quality performance and more effective supplier management.
- Managed internal document control systems such as work instructions, specifications, drawings or other technical documents necessary for smooth operation of the business unit''s functions.
- Collaborated with cross-functional teams to identify opportunities for continuous improvement, streamlining processes across departments.
- Provided training and mentorship to team members on quality assurance methodologies, fostering a culture of continuous improvement within the workplace.
- Reduced customer complaints significantly by conducting thorough root cause analysis and implementing corrective actions.
- Implemented Lean Six Sigma principles to optimize workflows, reducing cycle times and increasing productivity without sacrificing quality.
- Assisted in the implementation of ISO 9001 certification, demonstrating a commitment to maintaining high-quality standards within the organization.
Production Coordinator
Hyundai Motor India
01.2015 - 12.2017
- Coordinated with production team to support productivity targets and deadline management.
- Supported continuous improvement initiatives by identifying areas for process optimization.
- Coordinated communication between departments, fostering a collaborative work environment.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Managed daily operations on the production floor, maintaining a safe and organized workspace.
- Enhanced production efficiency by streamlining processes and optimizing workflows.
Quality Control Inspector
Hyundai Motor India
08.2011 - 08.2014
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
Education
B.Tech -
Dr.MGR Educational And Research Institute
Chennai 12.2020
Diploma in Mechanical Engineering -
PSN Polytechnic Colleg6
Tirunelveli 05.2011
State Board -
Anna Boys Higher Secondary School
Veerakeralampudur, Tenkasi03.2009
Skills
Customer service
Certification
SIX SIGMA GREEN BELT
Timeline
SIX SIGMA GREEN BELT
12-2023
Quality Improvement Specialist
Hyundai Motor India
01.2018 - 12.2020
Production Coordinator
Hyundai Motor India
01.2015 - 12.2017
Quality Control Inspector
Hyundai Motor India
08.2011 - 08.2014
Customer Coordinator
Hyundai Motor India
2021 - Current
B.Tech -
Dr.MGR Educational And Research Institute
Diploma in Mechanical Engineering -
PSN Polytechnic Colleg6
State Board -
Anna Boys Higher Secondary School