Vigneshkumar V
Bengaluru
Summary
Proactive and results-driven Service Desk professional with a proven track record as a NOC Tier 2 Agent in the Audio-Visual (AV) industry. Known for strong leadership potential, technical proficiency, and a passion for delivering high-quality support in fast-paced environments.
Brings a solid foundation in IT and AV systems, combined with a keen eye for identifying and resolving complex issues efficiently.
Demonstrates Excellent communication, team coordination, and problem-solving skills, with a commitment to mentoring peers and driving service excellence.
Eager to step into a leadership role to guide service desk operations, enhance team performance, and ensure seamless support for clients and end-users.
Overview
6
6
years of professional experience
Work History
NOC Tier 2 Agent
Diversified
11.2022 - Current
- Dynamic and proactive professional with a successful track record in the AV industry as a Tier 2 Service Desk Agent for the DE Team.
- Initially joined as a NOC Tier 1 Agent and, through consistent performance and dedication, earned a promotion to NOC Tier 2 Agent.
- Now entrusted with handling intricate AV-related issues and providing specialized technical support to valued clients and end-users.
- Eager to leverage expertise and enthusiasm to deliver top-notch AV support, contributing to the organization's success and fostering positive impacts within the team.
Senior Executive
247.ai
07.2019 - 11.2022
- Provided advanced technical troubleshooting of hardware and software issues including root-cause analysis.
- I was elevated to the role of Subject Matter Expert (SME) within just seven months of joining the company, owing to my outstanding performance and extensive expertise.
- Acting Supervisor for a team. Provided coaching and feedback to experts based on their performance.
- Process and service improvement within the team. Developed in-depth product knowledge, in order to resolve customer queries and issues.
- Assume ownership and provide consistent follow-through to assure problems are resolved.
- Maintained composure and patience in face of difficult customer situations.
Education
Bachelor of Computer Science and Engineering -
RVS Technical Campus
Coimbatore, Tamilnadu07.2016
Skills
- Leadership & Team Management
- Advanced IT Troubleshooting
- Service Delivery Management
- Process Improvement
- Incident & Problem Management
- Conflict Resolution
- Training & Mentorship
- Adaptability & Quick Learning
- Cross-Team Collaboration
- Customer-Centric Approach
Awards & Recognitions
- Spot Award Winner – March 2023
- 3rd Place – Sport Award – April 2023
- Nominee – India Summit Awards 2023
- Agent of the Quarter – Q2 2024
- Values Award Winner – Q3 2024
- Finalist – Values Award – Q2 2025
- Nominee – GCC Summit Awards 2025
Languages
English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Telugu
Intermediate (B1)
Timeline
NOC Tier 2 Agent
Diversified
11.2022 - Current
Senior Executive
247.ai
07.2019 - 11.2022
Bachelor of Computer Science and Engineering -
RVS Technical Campus
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