Dedicated Senior OCC Agent known for enhancing service delivery and resolving client issues. Proven ability to coordinate cross-functional teams and implement efficient solutions.
Overview
14
14
years of professional experience
Work History
Senior OCC Agent
Air India SATS Airport Services Pvt Ltd
Bengaluru
10.2022 - Current
Collaborated with team members to resolve client issues efficiently.
Assisted in implementing new software tools for improved efficiency.
Coordinated with cross-functional teams to enhance service delivery standards.
Senior Customer Service Executive
Spicejet Airlines
Chennai
01.2013 - 09.2022
Supervised customer service team during high-demand travel seasons.
Resolved passenger complaints with empathy and professionalism.
In Basket Trainee
Air India
Chennai
11.2011 - 11.2012
Supported customer service by addressing passenger inquiries and concerns.