Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vignesh Kumar P

Bengaluru

Summary

Dedicated Senior OCC Agent known for enhancing service delivery and resolving client issues. Proven ability to coordinate cross-functional teams and implement efficient solutions.

Overview

14
14
years of professional experience

Work History

Senior OCC Agent

Air India SATS Airport Services Pvt Ltd
Bengaluru
10.2022 - Current
  • Collaborated with team members to resolve client issues efficiently.
  • Assisted in implementing new software tools for improved efficiency.
  • Coordinated with cross-functional teams to enhance service delivery standards.

Senior Customer Service Executive

Spicejet Airlines
Chennai
01.2013 - 09.2022
  • Supervised customer service team during high-demand travel seasons.
  • Resolved passenger complaints with empathy and professionalism.

In Basket Trainee

Air India
Chennai
11.2011 - 11.2012
  • Supported customer service by addressing passenger inquiries and concerns.

Education

Diploma - Airline And Tourism

Akbar Aviation Acadamy
Chennai, Tamilnadu
01-2011

BBA - Finance

Thiruvalluvar University
Vellore,Tamilnadu
05-2010

Skills

  • Client issue resolution
  • Service delivery enhancement
  • Customer relationship management
  • Team coordination
  • Conflict resolution

Languages

Tamil
Native
Native
English
Upper Intermediate (B2)
B2
Hindi
Beginner
A1

Timeline

Senior OCC Agent

Air India SATS Airport Services Pvt Ltd
10.2022 - Current

Senior Customer Service Executive

Spicejet Airlines
01.2013 - 09.2022

In Basket Trainee

Air India
11.2011 - 11.2012

Diploma - Airline And Tourism

Akbar Aviation Acadamy

BBA - Finance

Thiruvalluvar University
Vignesh Kumar P