VIGNESH S
Customer Service Co-Ordinator
Thiruvarur
Summary
Professional customer service specialist with strong background in managing client relationships and coordinating service delivery. Skilled in problem-solving, effective communication, and multitasking to ensure smooth operations. Known for fostering teamwork, adapting to changing demands, and consistently achieving results. Proficient in CRM software, conflict resolution, and process improvement.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Customer Coordinator
Hapag-Lloyd Global Services Pvt Ltd, Chennai
04.2022 - Current
- Project Handled: Booking and Booking Amendment process for Italy, Southeast Asia(Malaysia,Singapore,Japan,Thailand,Vietnam,indonesia) and Oceania Areas (New Zealand, Australia)
- Derived Automation process for Area southeast Asia.
- Served as a liaison between customers and various internal departments, fostering seamless communication flows.
- Manage Internal and External Exception queries proficiently
- Conduct daily follow-ups on pending cases and provide status reports to the Team Lead
- Ensure timely handling of communication emails for the booking process and to achieve enhancing quality standards within the designated areas
Education
HSC -
Pattukkottai Alagiri Matric Hr Sec School
01.2013 - 01.2015
B.sc - Mathematics
Ponnaiya Ramajayam Institute Of Science And Technology
01.2015 - 01.2018
Skills
Critical thinking
Problem‑solving
Active listening and Analytical thinking
Quantitative reasoning and Time management
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Accomplishments
- Participated in MARATHON at District Level
- NSS (National Service Scheme) Grade 'C' Certificate
Disclaimer
I hereby declare that the information in this document are true., VIGNESH S
Socialresponsibility
Participating in social awareness programs such as Afforestation
Timeline
Customer Coordinator
Hapag-Lloyd Global Services Pvt Ltd, Chennai
04.2022 - Current
B.sc - Mathematics
Ponnaiya Ramajayam Institute Of Science And Technology
01.2015 - 01.2018
HSC -
Pattukkottai Alagiri Matric Hr Sec School
01.2013 - 01.2015