POS System (Handled Various POS)
Vigneshvar Sivakumar
Retail - Area Sales Manager
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.adept in profit maximization and operations management. Excelled in staff management and leadership development, achieving significant performance improvements. Skilled in merchandise planning and customer relationship selling, consistently exceeding team goals through strategic business development and innovative market analysis.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Retail Area Manager
The Sleep Company
01.2024 - Current
- Managed budgets effectively, ensuring optimal resource allocation for maximum return on investment.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the retail area.
- Implemented loss prevention measures to significantly reduce shrinkage rates across the retail area.
- Recruited, interviewed, and hired talented individuals bringing dynamic sales expertise to organization.
- Achieved consistent performance improvements by setting clear expectations and monitoring KPIs closely.
- Conducted ongoing staff development to help employees achieve growth within job roles.
- Developed high-performing teams through targeted recruitment, training, and ongoing coaching.
- Maximized customer loyalty by resolving issues promptly while maintaining high levels of professionalism.
- Delivered exceptional results through strong leadership skills in managing diverse teams across various stores.
- Streamlined operational processes for increased efficiency, resulting in improved profit margins.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Conducted performance evaluations and provided constructive feedback to employees.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Organized promotional events and interacted with community to increase sales volume.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Retail Store Manager
The Sleep Company
01.2023 - 12.2023
Retail Store Manager
WalkaroO Footwears (VKC Group)
08.2020 - 12.2022
Retail Store Manager
Puma Sports India
06.2019 - 07.2020
Retail Store Manager
US Polo & Flying Machine (Arvind Brands)
11.2018 - 05.2019
Department Manager
Hamleys of London, (Reliance Retail)
06.2017 - 11.2018
Education
Strategic Digital Marketing - Strategic Management
Great Lakes Institute of Management
Delhi, India 04.2001 -
Diploma - Mechanical Engineering
Christ The King Polytechnic College
Coimbatore, India 04.2001 -
HSC - Junior High Education
Government Higher Secondary School
Coimbatore, India 04.2001 -
Skills
Profit Maximization & Operations Management
Complaint Resolution & Quality Assurance
Merchandise Planning & Inventory Control
Staff Management & Leadership Development
Sales Analysis & Business Development
Staff Recruitment, Team Training and Development
Sales Funnel Management & Driving Business Growth
Market research, forecasting, and analysis
Product knowledge & Attention to detail
Customer outreach & Relationship selling
Accomplishments
- Best Area Sales Manager Award in 2024 PAN India Level.
- Best Talent in 2023 Tamilnadu Level.
- Highest One Day Sales Award in 2021 ROTN Level.
- Highest Community Revenuer Award in 2020 ROTN Level.
- Hattrick Century Award at Mystery Audits in 2018 PAN India Level
Software
LMS - Freshdesk/work, Leadsquared, Shopify, Fynd, Oracle
CRM Tools - Servetel, Exotel, Ameyo, SAN Softs
DESIGNS - AutoCAD, Solidwords, Creo
Certification
AutoCAD, Solidworks
Timeline
Major Digital Analytics Tools
04-2024
Retail Area Manager
The Sleep Company
01.2024 - Current
Retail Store Manager
The Sleep Company
01.2023 - 12.2023
Retail Store Manager
WalkaroO Footwears (VKC Group)
08.2020 - 12.2022
Retail Store Manager
Puma Sports India
06.2019 - 07.2020
Retail Store Manager
US Polo & Flying Machine (Arvind Brands)
11.2018 - 05.2019
Department Manager
Hamleys of London, (Reliance Retail)
06.2017 - 11.2018
AutoCAD, Solidworks
04-2017
Strategic Digital Marketing - Strategic Management
Great Lakes Institute of Management
04.2001 -
Diploma - Mechanical Engineering
Christ The King Polytechnic College
04.2001 -
HSC - Junior High Education
Government Higher Secondary School
04.2001 -