Vigneshwar V

•Generating and analyzing weekly and monthly error reports, and submitting findings to management for further action.

•Conducting audits of internal and external users across various processes, including Imported Security Filing (ISF) Carrier Notification, Canadian Customs, Track and Trace, Purchase Order Management (POM), and Accounts Receivable Invoicing (ARI).

•Conducting audits of processes related to the Contract Management Team (CMT) and Oceania operations, and documenting errors for internal review and continuous improvement.

•Verifying packing lists, invoices, and Bills of Lading (MBL and HBL) received via email as part of the - Document Intake process.

• Leading daily huddle discussions with the team to plan and implement strategies for process stabilization.

•Supporting operations across multiple regions, including India, Europe, Sri Lanka, Australia, Canada, and the United States.

•Handling AMS and Import Security Filing (ISF-10 and ISF-5) for all import shipments entering the United States and Canada prior to arrival.

•Monitoring vessel and flight schedules via carrier websites and updating the information in our internal tracking system.

•For any queries or escalation, we have coordinating with our customers via mail and sort out

immediately without any delay.

•Developing Standard Operating Procedures (SOPs) for new clients and branches, and disseminating them to the team for implementation.

•Preparing productivity analysis reports to identify volume trends for the monthly business review meetings with management.

•Providing guidance and clarification to users, as well as mentoring new joiners to support their onboarding and development to improve team Quality and productivity.

• Accurately preparing Bills of Lading in strict compliance with customer instructions to ensure precise documentation and smooth shipment processing.

• Responsible for managing and resolving disputes raised by customers to ensure satisfactory outcomes.

• Engaging with customers and front office stakeholders to professionally address and resolve operational challenges.

• Validating General Rate Adjustments (GRAs) and facilitating their implementation within the trade operations

• Committed to continuously enhancing end-to-end processes to drive internal efficiency and operational excellence.

end customer experience.

• Managing team performance to ensure achievement of Service Level Agreements (SLAs) and productivity targets.

• Ensured dedicated focus on high-value and contract customers to maintain service excellence and strengthen relationships.

• Efficiently managing and responding to email queries from internal and external teams to ensure timely communication and issue resolution.

• Pre-Alert, Shipment Processing, Track & Trace, POD &Billing

• Providing comprehensive end-to-end support to customers throughout the entire service lifecycle

• Facilitating weekly calls with customers to collect status updates and ensure timely communication of critical information to the internal team for coordinated action.