Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
CustomerServiceRepresentative
Vigneshwaran Ramanathan

Vigneshwaran Ramanathan

Software Consultant

Summary

10+ years of experience with track record of success across wide range of areas. Possesses exceptional interpersonal, Leadership, problem-solving skills in improving business performance. Cultivates rapport with individuals to optimize project goals and output, resolve problems and deliver innovative improvement strategies. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on responsibilities to meet team goals.

Overview

11
11
years of professional experience
3
3
Certifications
3
3
Languages

Work History

Consultant

Flex
Chennai
10.2021 - Current
  • 2+ years of experience in providing Functional Support in Warehousing/logistics/Finance applications like Red Prairie, Atlas, Command Center, efreight across the globe.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Preparing KPI Metrics and presenting to Management, Regular calls with superiors on progress and goals , Leading the site transition activities and collaborating with other teams for scope and improvement.
  • Leading and guiding Team members on regular activities, goals and learning growth.
  • Regular site calls with users, working with Development and Solutions team during testing, deployments and new releases. Conducting regular reviews of operations and identified areas for improvement.
  • Working on Problem Management/Change Management and customization practices for the betterment of the processes.
  • Certified Lean Green Belt Winner and working on several Process improvements activities for the efficiency of the process. Completed certifications in ITIL, Tableau, Power Apps.
  • Initiating and leading trainings related to Communication, Leadership and Skills to develop for Team members.
  • Representing in several in-house competitions like Lean, Ideastorm, Gisiinno and won prizes by presenting the projects.


Application Support Analyst

Husky Injection Molding Systems
Chennai
11.2018 - 10.2021
  • 3 years of experience in providing Functional and Technical Support in Baan ERP application.
  • Supported users across the globe and troubleshooting issues through tickets in BMC Remedy and calls.
  • Experience in working with issues in Manufacturing, Finance, Spare parts, Design areas in Baan 4 and LN versions.
  • Traveled and visited Luxembourg Site in Europe for the operations implemented and understanding the practices being followed.
  • Worked on Change Management and process improvement activities for the efficiency of the process.


Associate Consultant

Flex
Chennai
06.2013 - 10.2018
  • 5+ years of experience in providing functional and technical support in Warehousing/logistics/finance applications like Baan, Atlas, Red prairie etc.
  • Troubleshooting issues and handling users through tickets in Service now application and calls.
  • Worked in Manufacturing/DEM/Finance areas in Baan, User Management operations in Atlas and Red Prairie applications.
  • Collaborated with teams to define, strategize, and implement marketing and web strategies.
  • Worked in creating several Knowledge Base Articles, Problem Management and Process improvements for the efficiency of the processes. Implemented practices and procedures to reduce expenditures and increase savings.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Onboarded and managed new applications to boost retention rates.


Education

MBA - Technology Management

Centre For Distance Education
Chennai
05.2015 - 2017.05

Bachelor of Engineering - Computer Science

Rajalakshmi Engineering College
09.2009 - 2013.09

Skills

SQL

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Accomplishments

  • Collaborated with other teams cross functionally and completed projects successfully.
  • Participated in Competitions like Gisiinno, Idea storm, Lean internally and presented projects and won awards.
  • Won Best Individual Contributor Award, Team award, Platinum Award and Lean Green Belt Award.


Certification

ITIL

Interests

Exploring New Things

Sports

Travel

Timeline

Power Apps

11-2023

ITIL

03-2023

Tableau

12-2022

Consultant

Flex
10.2021 - Current

Application Support Analyst

Husky Injection Molding Systems
11.2018 - 10.2021

MBA - Technology Management

Centre For Distance Education
05.2015 - 2017.05

Associate Consultant

Flex
06.2013 - 10.2018

Bachelor of Engineering - Computer Science

Rajalakshmi Engineering College
09.2009 - 2013.09

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Vigneshwaran RamanathanSoftware Consultant