Vigneshwari Ram
Associate VP at NatWest Group
Chennai,TN
Summary
Offering solid foundation in leadership and strategic decision-making, eager to learn and develop in this environment. Brings strong grasp of business operations and project management skills, combined with talent for effective communication. Ready to use and develop my analytical and organizational skills in VP role.
Overview
13
13
years of professional experience
12
12
years of post-secondary education
Work History
Associate Vice President
NatWest Group
04.2023 - Current
- Company Overview: Natwest Group
- Retail Banking - Complaints - Investigation and Resolution
- Capability building / Analytical / Customer engagement
- Drove digital transformation efforts within the organization, leveraging emerging technologies to streamline workflows, improve communication channels, and enhance overall productivity.
- Collaborated with cross-functional teams to drive process improvements and innovation.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Mentored junior team members, providing guidance on best practices and strategies to overcome challenges while simultaneously strengthening their professional skillsets.
- Oversaw talent acquisition efforts, attracting top talent from diverse backgrounds and skill sets while maintaining a rigorous selection process for continued excellence within the organization.
- Optimized team performance through effective leadership and staff development programs.
- Spearheaded change management initiatives that ensured smooth transitions during organizational restructuring periods while minimizing disruptions to ongoing operations.
Senior Manager
NatWest Group
02.2021 - 03.2023
- Company Overview: Natwest Group
- Financial Crime - CDD Exits - Lead and implement Change
- People forum Lead - India
- Implemented and developed operational standards, policies and procedures.
- Provided strong leadership to enhance team productivity and morale.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Manager
NatWest Group
05.2018 - 01.2021
- Company Overview:Natwest Group
- E2E Mortgages / 23 DRs / 7 core and 52 sub processes
- VSM/ People planning/ Engagement and Communications
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Assistant Manager
NatWest Group
02.2015 - 04.2018
- Company Overview: Natwest Group
- Valuations & Offers - Mortgages / KPI: BCP / Risk & Control / Access Rights & Permission
- MIS & Reporting / PPI mortgage Investigations
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Facilitated team-building activities, enhancing team cohesion and morale.
Business Development
Oman Insurance
08.2013 - 09.2014
- Company Overview: Oman Insurance DOS
- Coordinated Tele Calling Team / Managed the Document Collection Team
- International Market Exposure
- Contributed to company growth by providing valuable input on business development strategies and marketing efforts.
- Contributed to business development efforts by collaborating with marketing team on targeted campaigns highlighting technical capabilities.
- Provided comprehensive training sessions on business development strategies, elevating team performance levels overall.
- Created reports and presentations detailing business development activities.
- Contributed towards business development efforts by identifying potential clients or expansion opportunities in the market.
Tax Analyst
Goldman Sachs
04.2012 - 07.2013
- Company Overview: Goldman Sachs
- Manage High NV customer portfolio
- Campus selected
- Communicated complex tax issues and terminology with others by explaining in easily-understood terms.
- Conducted internal reviews of financial statements, identifying errors or inconsistencies that could impact overall tax liability calculations.
- Analyzed tax issues and made recommendations for remediation to management.
- Managed relationships with external auditors, providing timely responses to requests for information and resolving any discrepancies.
Education
MBA - Management
Great Lakes Institute of Management
Chennai 04.2023 - Current
Bachelor of Arts - Commerce
Ethiraj College For Women
Chennai, India 04.2009 - 01.2012
High School Diploma -
Chettinad Vidyashram
Chennai, India 04.2001 - 01.2009
Skills
Capability building
Timeline
MBA - Management
Great Lakes Institute of Management
04.2023 - Current
Associate Vice President
NatWest Group
04.2023 - Current
Senior Manager
NatWest Group
02.2021 - 03.2023
Manager
NatWest Group
05.2018 - 01.2021
Assistant Manager
NatWest Group
02.2015 - 04.2018
Business Development
Oman Insurance
08.2013 - 09.2014
Tax Analyst
Goldman Sachs
04.2012 - 07.2013
Bachelor of Arts - Commerce
Ethiraj College For Women
04.2009 - 01.2012
High School Diploma -
Chettinad Vidyashram
04.2001 - 01.2009
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