VIGNESWARAN K V
KOZHIPARAMBIL HOUSE PO KATTOOR ,THRISSUR
Summary
Dynamic Store Manager with extensive experience at Bigbasket A TATA Enterprise, excelling in inventory management and team leadership. Proven track record of enhancing operational efficiency and driving customer satisfaction through effective staff training and promotional events. Recognized for achieving on-time delivery performance with zero complaints, fostering a positive shopping experience.
Overview
6
6
years of professional experience
Work History
Store Manager
Bigbasket A TATA Enterprise
Ernakulam
03.2024 - Current
- Manage 5000 sq. ft. online supermarket in Kochi City collaborating with team of 4 store supervisors, 18 store associates, and 60 delivery partners.
- Process all orders adhering to System ETA
- Assisted with customer requests and answered questions to improve satisfaction.
- Reviewed operational efficiency metrics for all store departments.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Organized promotional events to increase product awareness.
- Prepared staff work schedules and assigned team members to specific duties.
- Identified opportunities for cost savings through waste reduction initiatives.
- Mitigated business risks by working closely with staff members and assessing performance.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Maintained accurate records of employee performance reviews.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed daily banking activities such as deposits and withdrawals.
- Monitored employee performance and identified performance gaps for corrective action.
Assistant Store Manager
Bigbasket A TATA Enterprise
Ernakulam
03.2023 - 03.2024
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Organized staff work schedules and assigned team members to distinct tasks like stacking, picking, delivery.
- Managing local vendor supplies, including Elite, Modern, ID, etc.
- Trained new employees on store policies, procedures and customer service standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Hub Incharge
Bigbasket A TATA Enterprise
Ernakulam
07.2019 - 03.2023
- Supervising operations of 2000 sq. ft. hub with 2 team leads and 30 delivery agents
- Handled online delivery management achieving on-time performance with zero customer complaints.
- Coordinating COD and deposit activities
Education
Bachelor of Arts - Accounting And Finance
Maya College Valapad
Valapad03-2018
Skills
- Inventory and order management
- Staff training and development
- Customer service excellence
- Event planning and promotion
- Team leadership skills
- Operational efficiency strategies
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Tamil
Advanced (C1)
C1
Hindi
Elementary (A2)
A2
Malayalam
Proficient (C2)
C2
Custom
- Nandini A, City Head, TATA BigBasket
9071117700
- Brimon Babu, Cluster Manager at Tata BigBasket
9778449744
PASSPORT DETAILS
- Passport No : N9207589
Timeline
Store Manager
Bigbasket A TATA Enterprise
03.2024 - Current
Assistant Store Manager
Bigbasket A TATA Enterprise
03.2023 - 03.2024
Hub Incharge
Bigbasket A TATA Enterprise
07.2019 - 03.2023
Bachelor of Arts - Accounting And Finance
Maya College Valapad
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