Vihomeno Pamei
New Delhi
Summary
Innovative Training and Development Professional | Soft Skills & Voice and Accent Trainer (Google Partner) | Former Assistant Manager (Wipro)
Experienced in training delivery and business operations, with a strong background in designing, implementing, and optimizing comprehensive training programs. Skilled in needs assessment, curriculum development, and leveraging technology to enhance learning outcomes. Proven ability to boost employee performance and productivity through strategic, impactful training initiatives.
Overview
14
14
years of professional experience
Work History
Comms Trainer (Google Partner)
Cognizant
Gurugram
02.2023 - Current
- Design and deliver impactful communication and behavioral training sessions to boost customer experience and elevate soft skills across agents, SMEs, quality analysts, and team leaders.
- Monitor live calls, chats, emails, and conduct coaching sessions to address performance gaps.
- Analyzing customer feedback to develop action plans for service improvement.
- Oversee performance reporting through RAG metrics, and identify skill gaps to enhance new hire readiness.
- Lead regular huddles to discuss trends, challenges, and improvement strategies.
Assistant Training Manager
Wipro
Gurugram
08.2011 - 07.2022
- Designed and executed training calendars to support smooth module transitions.
- Conducted voice & accent training, soft skills sessions, and cultural sensitivity workshops.
- Oversaw recruitment processes, including onboarding, mentoring, and performance tracking of new hires.
- Implemented coaching strategies to reduce DSATs and improve service quality.
- Created customized training modules based on business requirements for voice, email, and web chat channels.
- Managed performance reports, tracked progress of bottom quartile performers, and provided targeted coaching.
- Recognized for outstanding client delivery with multiple awards and leadership acknowledgments.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Bachelor of Arts - Arts
Pranabananda Women’s College
Dimapur, NagalandHigher Secondary - 12th Grade
Christian Higher Secondary School
Dimapur, NagalandSecondary - 10th Grade
Christ King School
Dimapur, NagalandSkills
- Train the Trainer (TTT) Methodologies
- Soft Skills Training & Development
- Voice and Accent Neutralization
- Instructional Design & Curriculum Development
- Training Needs Analysis (TNA)
- Employee Performance Enhancement
- Facilitation & Coaching Skills
- Learning Management Systems (LMS)
- Business Operations & Team Management
- Recruitment & Onboarding
- Performance Monitoring & Reporting
- Root Cause Analysis & Problem Solving
- Agile Enviroment & Interpersonal Skills
- Employee Engagement & Recognition
- Microsoft Office Suite Proficiency
- Adaptability & Team Leadership
Timeline
Comms Trainer (Google Partner)
Cognizant
02.2023 - Current
Assistant Training Manager
Wipro
08.2011 - 07.2022
Bachelor of Arts - Arts
Pranabananda Women’s College
Higher Secondary - 12th Grade
Christian Higher Secondary School
Secondary - 10th Grade
Christ King School
Hobbies and Interests
- Traveling
- Fostering stray cats
- Motorcycles
Disclaimer
I hereby declare that the above information is true and correct to the best of my knowledge.
Awards Recognitions
- Platinum & Gold Awards for outstanding client implementation and exceeding performance expectations.
- Best Communication Trainer and Individual Contributor awards for three consecutive quarters.
Personal Information
- Father's Name: Daisin Pamei
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Languages
- English, Fluent
- Hindi, Fluent
Hobbies and Interests
- Traveling
- Fostering stray cats
- Motorcycles
Disclaimer
I hereby declare that the above information is true and correct to the best of my knowledge.
Achievements
- Platinum and Gold Awards for outstanding client implementation and exceeding performance expectations
- Best Communication Trainer / Individual Contributor awards for three consecutive quarters.
Personal Information
- Father's Name: Daisin Pamei
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
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