VIJAY ANTONY K

Strategic and results-oriented Manager leading the operations with 20+ years of experience leading high-performance teams and driving service excellence across procurement, risk management, and financial operations. Demonstrated success in end-to-end service delivery, vendor governance, compliance oversight, and incident resolution within global 24/7 environments. Proven ability to streamline processes through automation, enhance stakeholder engagement, and implement data-driven solutions that improve efficiency and customer satisfaction. Known for a hands-on leadership style, cross-functional collaboration, and a strong focus on continuous improvement, operational resilience, and business impact. Experienced in mentoring diverse teams and delivering measurable outcomes through innovation and operational best practices

• Built and Scaled 24/7 Operational Teams across financial and support functions, ensuring uninterrupted service delivery and performance monitoring across time zones.
• Recognized for Crisis Management during major system outages—led rapid incident recovery efforts and ensured stakeholder communication and impact assessment in real-time.
• Achieved 100% Audit Readiness and Compliance through development and enforcement of comprehensive SOPs, internal controls, and continuous training programs.
• Established Vendor Governance Framework that mitigated risks and ensured data accuracy, significantly improving compliance scores in external audits.
• Implemented compliance frameworks and SOPs that improved audit scores.
• Recognized for leadership in employee engagement and talent development.
• Delivered major process transitions with minimal disruption and high client satisfaction.
• Played a Pivotal Role in Risk Investigation Operations at Amazon, helping reduce transaction fraud cases by designing more efficient alert systems and investigation workflows.