Vijay Arnold
Bangalore
Summary
Dedicated and customer-focused professional with 2 years of experience in customer service, seeking to leverage strong communication and problem-solving skills in a customer service role. Eager to provide exceptional support, contribute to customer satisfaction, and learn about insurance products and services.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Alorica
Bangalore
10.2022 - Current
- Delivered high-quality customer service by promptly addressing and resolving customer inquiries and issues across various communication channels, including phone, email, and chat.
- Collaborated with cross-functional teams, including technical support and billing departments, to ensure seamless resolution of customer issues
- Achieved and exceeded key performance indicators (KPIs), such as customer satisfaction scores, average handling time, and first call resolution
- Utilized CRM tools and ticketing systems to document customer interactions, ensuring accurate record-keeping and follow-ups
- Provided proactive solutions to common customer problems, improving customer retention and satisfaction
- Participated in team training sessions to stay up-to-date with product and service offerings, enabling better customer service delivery.
- Assisted in handling escalations, ensuring quick and efficient resolutions to complex problems
- Actively contributed to enhancing operational processes, leading to more efficient call handling and customer support.
Customer Service Executive
Fresh To Home
Bangalore
05.2024 - 10.2024
- Bettered customer experience by delivering reliable responses to customer queries.
- Updated the ticketing tool with accurate customer concerns and helpful feedback.
- Committed to providing product information in a helpful and informative manner.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues, etc.
Education
Bachelor of Science - Physics, Electronics, Mathematics
St Joseph's University
Bangalore09-2020
Skills
- Microsoft Excel
- PivotTables
- VLOOKUP
- Formulas and Functions
- Tools in Excel
- Analytical Functions
- Statistical Analysis
- Filtering and Extracting Data
- Charts and Graphs
- Data Presentation
- Ability to analyze complex data sets
- Strong problem-solving skills
- Critical thinking
- Attention to Detail
- Empathy and Active Listening
- Negotiation and Persuasion Skills
- Inbound and Outbound Calling
Languages
English
First Language
Tamil
Upper Intermediate (B2)
B2
Hindi
Elementary (A2)
A2
Accomplishments
Awarded for securing the highest grades in mathematics, physics, and electronics.
Affiliations
- Actively participated in rural service projects, gaining an understanding of rural communities and their social concerns.
- Developed strong relationships with the local community members, demonstrating effective communication and interpersonal skills.
- Analyzed root causes of social issues and organized activities to create awareness and promote positive change.
Timeline
Customer Service Executive
Fresh To Home
05.2024 - 10.2024
Customer Service Associate
Alorica
10.2022 - Current
Bachelor of Science - Physics, Electronics, Mathematics
St Joseph's University
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