VIJAY ASHOK JADHAV

Analyzing tickets received from PX Airlines (Air Niugini). Analyzing tickets and identifying different types of violations, such as advance purchase, CIP violation, fare non-refundable, admin fee not paid, etc. Checking of fare rules in GDS, like Amadeus and Sabre. Also check ADM raised by other staff, and do a quality check on the same.

Working on various ticketing queues, such as voluntary and involuntary exchanges, and schedule change queues. And other ticketing queues. Working on GDS like Sabre, Amadeus, and Farelogix. Checking fare rules for voluntary exchange tickets and, as per airline and schedule change policy, worked on involuntary exchange questions.

Analyzing ADMs (Agency Debit Memos) received from various airlines by Expedia Group. Analyzing and identifying the correct, actual reason for the memo received from the airline, and solving the memo through policy related to the respective airline. Solving different ADMs, such as Commission, Exchange, Refunds, and penalties. Check the fare rules for voluntary exchanges and refunds. Check the specific airline schedule change policy and exception policy in case of involuntary situations. Disputing invalid memos and the payment of valid memos to respective airlines based on complete research by an AMD analyst. It involves analyzing airline policies, communication through email with the client and with the airlines, reading and checking fare rules and PNR using GDS such as Amadeus and Sabre, escalation, and client meetings concerning feedback and process development.

• Manage dispatch, Stock, transporter management, proper packaging, loading and unloading of goods, and warehouse stock management. (Navision)
• Keep track of quantity, stock levels, delivery times, transport costs and efficiency.
• Create clear and detailed invoices.
• Resolve any arising problems or complaints.
• Report to upper management on stock levels, issues etc.
• Monitor and report all discrepancies and customer complaints in the SalesForce system.
• Help team members update various trackers on a daily basis.
• Make optimum use of Uniware (Order/status update etc).
• Monitor each day Inward of the product and also monitor the orders which got delayed and understand route cause of it.
• 5's Implementation in Warehouse and check the progress of it.
• Shared data with management about QC Products.
• As a service associate delivering furniture products at customers' places and helping them in choosing designs as per their interior.
• Taking feedback from the customer regarding previous products.

• Analyzing for clients while core focus on below: United Airlines, Lufthansa.
• Work allocation to staff of analyzed data.
• Planning & Setting up the Target as per Client SLA.
• Quality Check of analyzed data worked by staff.
• Setting up the targets for the team/staff as per SLA (Service Level Agreement).
• Quality check of ADM raised by the Staff.
• Working on GDS Amadeus & Sabre.